Assistant Retail Store Manager - Cleveland

CHATTANOOGA GOODWILL INDUSTRIES INC•Chattanooga, TN

21h•Onsite

About The Position

Since 1923, Goodwill Industries of the Greater Chattanooga Area helps people transform potential into opportunity! With 17 store locations and a service territory of 23 counties in two states, our timeless social enterprise is a win, win, win for all. Individuals with barriers to employment get help securing meaningful jobs. Donors see a social return for their donations - helping people secure work and keeping unwanted items out of landfills. Shoppers get great prices on the goods they want, and in the process, give a hand up to people in their community. We provide education and career services as well as on the job training to persons with barriers to employment such as multi-generational poverty, history of incarceration, limited education, and no work experience. An Assistant Store Manager manages the daily operations of donated merchandise in accordance with established business practices as mandated by the Agency’s policies, procedures, and budget projections in an assistant role. You’ll have the satisfaction of knowing that your work is making a difference in your community. In addition to strengthening our community and families by promoting independence and dignity for the people who need it most, you’ll be helping us care for the earth. Last year our Goodwill diverted more than 8 million pounds of material from local landfills through sales and salvage. Our vision is a community where every person, regardless of ability, situation, or background, can achieve their greatest potential. Revenue from our retail stores help fund our workforce development and community services programs, which means our employees are direct contributors to changing lives!

Requirements

Maintain agency, employee, and participants confidentiality.
Punctual and dependable attendance.
High level of attention to detail.
Must have excellent oral and written communication skills in English as well as interpersonal skills.
Must be proficient in Microsoft Office products such as Word, Excel, PowerPoint, and Outlook.
Must be able to adapt to growth and a changing environment within the Agency.
Ability to complete and maintain: CPR and First Aid certifications.
Ability to speak, read and write the English language.
Reliable transportation and communication required.
Must be available to work during operating business hours as needed for business operations.
Work schedule includes days, evenings, holidays and blackout periods, weekends are required.

Nice To Haves

High School diploma or GED
Associate degree or completion of related retail management course work
3 years of experience in a supervisory role of 12 or more employees in retail, manufacturing, production, or food services and/or demonstrated success and completion of Goodwill assigned training
Bilingual

Responsibilities

Through words and actions support Chattanooga Goodwill’s Mission, Vision, and Values; furthermore, actions and decisions will align with organizational guiding principles.
Maintain agency, employee, and participants confidentiality.
Punctual and dependable attendance.
Manages budget and maintains expenditures in accordance with the Agency, departmental, and store financial goals.
Hire, train, evaluate, motivate, and supervise all store personnel to maintain and exceed the Agency’s operational standards.
Comply with Agency policies and DGR standard operating procedures (SOPs) and the Agency’s safety and security policies and procedures.
Greet, assist, and provide excellent customer service to donors and customers.
Assist and resolve any complaints and communicate with the management team.
Maintain proficiency for tasks required in all workstations.
Monitor and maintain overall store appearance and housekeeping to Agency standards.
Perform and assist in all functions completed by store personnel.
Attend all meetings and training as required by the Agency and conduct all monthly meetings with store employees.
Maintain all company records and reports accurately and in a timely fashion.
Meet store sales and production goals by assisting in sales and processing of items.
Review and be familiar with Goodwill Industries of the Greater Chattanooga Area safety policies, programs and procedures and adhere to all safety rules, regulations, and safety codes.
Attend safety training and meetings and report any unsafe work conditions, accidents, or injuries immediately.
Assist at other store locations as needed.
Perform other duties and projects as assigned.

Benefits

Friendly work environment with co-workers who appreciate working with each other.
Employee discount.
401K and Roth retirement plans with matching contribution after eligibility.
Skills and development opportunities.
Dental and vision insurance - Company Paid for employee (for Full-time employees).
Basic life insurance – 1.5 times salary, Company Paid for employee (for Full-time employees).
Primary Care through TextCare- Company Paid for household (for Full-time employees).
Voluntary Benefits such as Term life Insurance, Disability Insurances, and ID Theft.
Medical Insurance and Health Savings Account.
Generous Paid Time Off (PTO) program; Potential of up to three weeks during the first year.