Assistant Reservations Manager

Four Seasons Hotels and Resorts • Miami, FL

11d

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Poolside paradise meets city sleek under the Miami sun. Above the trendy Brickell Avenue – find the best of both big city adventure and a tropical getaway – arrive at our lifestyle-inspired lobby, savour the fun and flavourful dining experiences, and spend the day with a swim or sway in a hammock within our two-acre sun-kissed sanctuary. It’s all set against the Miami skyline overlooking the city’s fashionable art, dining, and entertainment scenes just minutes from our doorstep. The Four Seasons Hotel Miami is searching for an Assistant Reservations Manager, who shares a passion for excellence and who infuses enthusiasm into everything they do. Our employees have the opportunity to shape our guests experience by providing exceptional knowledge and service in support of our world-renowned organization.

Requirements

• Proficient in verbal/written English, proficiency in another language is preferred.
• Pleasant and professional telephone manner
• Previous experience in Rooms Division or Sales and Marketing
• Previous reservations experience an asset
• Must be computer literate, knowledge of Word and Excel.
• Must be able to work all shifts including weekends.
• Must have excellent verbal and written skills.

Responsibilities

• Overseeing the daily operation of the Reservations department.
• Report to Reservations Manager issues and observations.
• Leading, coaching, motivating and developing our reservations team.
• Develop and implement strategy for direction of the Team alongside Reservations Manager.
• Focusing on quality assurance, call and email conversion, voice sales effectiveness, sell out and upsell efficiency.
• Maintaining Global standards on reservation related areas (Market code, profile, data field) and work closely with the Worldwide Reservations Office.
• Being involved in revenue management decisions such as inventory management, distribution channel management, overbooking and weekly 21 day forecasting.
• Reporting issues and observations to the Reservations Manager for inspection.
• Actively drive sales for the Hotel by maintaining business relationships with travel agents, corporate and leisure business.
• Working closely with other departments on a day to day basis including Sales and Front Desk.

Benefits

• Four Season Employees Enjoy Energizing Employee Culture where you are encouraged to be your true self!
• Comprehensive learning and development programs to help you master your craft.
• Inclusive and diverse employee engagement events all year-round.
• Exclusive discount and travel programs with Four Seasons
• Competitive wages and benefits (Medical, Dental, Vision and Retirement Plan)
• And so much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed