Assistant Reservations Manager

Four Seasons • Denver, CO

12d • $69,000 - $72,000

About The Position

Four Seasons Hotel Denver is seeking a Reservations Assistant Manager with experience delivering exceptional service. The deeply instilled Four Seasons culture is personified by its employees, people who share a single focus and are inspired to offer great service. Four Seasons Hotels and Resorts is FORTUNE Magazine’s “100 Best Companies to Work For.”

Requirements

• Requires reading, writing and oral proficiency in the English language, must have working knowledge of Microsoft Windows, Word, Excel,
• Successful candidate must possess legal work authorization in the United States

Responsibilities

• Capture sales from in-coming reservations calls and coordinate details of each reservation.
• Complete internal reservation forms
• Assist in Day to Day running of the Reservations Team
• Answer General Reservations e-mail, retrieve and distribute mail and process brochure requests.
• Handle guest complaints in accordance with Four Seasons policy.
• Process WRO, Trust, Internal Reservations, and FIT reservations
• Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
• Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
• Monitor Front Desk reservations made night prior, address any reoccurring issues
• Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
• Process Employee Comp requests, handle Friends & Family requests with guidance from Department Head or Assistant Manager
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.
• Respond according to the crisis management plan to any resort emergency or safety situation.

Benefits

• Be part of a cohesive team with opportunities to build a successful career with global potential
• Medical, dental, and vision insurance
• Paid Time Off and Holiday pay
• Discounted RTD Flex Pass for employees
• 401k participation with a company matching program
• Complimentary stays at Four Seasons worldwide (subject to availability)
• Free employee meals prepared by the culinary team

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees