Reservations Manager

Hilton Charlotte University Place•Charlotte, NC

About The Position

The Hilton Charlotte University Place has an exciting opportunity to join our team as our Reservations Manager. This person manages the property reservations system through the input of all reservation information. Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes. Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office. Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks. Secures room block arrangements from Sales/Catering and is responsible for the input of group reservations, the setup of direct billing information, and the setup of proper routing. Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system. Inputs individual reservations into the property management system.Completes all property-required information, including, but not limited to: Early check-in/late check-outs, ADA requests, executive level assignments, and correct room types. Controls the availability of rooms for sale in the property management system, ensuring that the room inventory remains in balance. Ensures that all required reports are completed and submitted in a timely manner. Sends out rooming list and pick up reports for requested groups. Ensures all guests are served, and questions are answered within an appropriate turnaround time before the end of the day. Reviews/proofreads all work before sending information out to clients and/or fellow team members. Assists at the front desk when personnel needs and hotel business levels dictate. Participates in required meetings as they occur. Analytical and technical skills are required, along with a working knowledge of reservations and front office.

Requirements

Analytical and technical skills are required, along with a working knowledge of reservations and front office.
Excellent written and oral skills.

Nice To Haves

Four-year college degree or equivalent experience preferred.
Hilton certified (OnQ, RMS, FMS, etc).
Highly proficient with Excel, Word, PowerPoint, etc.

Responsibilities

Manages the property reservations system through the input of all reservation information.
Ensures that rooms are properly reserved and accurate records are kept for forecasting purposes.
Receives reservation requests from various sources: emails, telephone, correspondence with Sales/Catering Managers, and Front Office.
Corresponds via phone, email, and in person with group contacts to answer questions and handle special requests for group room blocks.
Secures room block arrangements from Sales/Catering and is responsible for the input of group reservations, the setup of direct billing information, and the setup of proper routing.
Receives contracts detailing room allotments for conventions from Sales/Catering and feeds information into the property management system.
Inputs individual reservations into the property management system.
Completes all property-required information, including, but not limited to: Early check-in/late check-outs, ADA requests, executive level assignments, and correct room types.
Controls the availability of rooms for sale in the property management system, ensuring that the room inventory remains in balance.
Ensures that all required reports are completed and submitted in a timely manner.
Sends out rooming list and pick up reports for requested groups.
Ensures all guests are served, and questions are answered within an appropriate turnaround time before the end of the day.
Reviews/proofreads all work before sending information out to clients and/or fellow team members.
Assists at the front desk when personnel needs and hotel business levels dictate.
Participates in required meetings as they occur.