Assistant Registrar

University of Texas at Austin

3d•$85,000•Onsite

About The Position

The Assistant Registrar plays a key role in managing multiple core functions of the Registrar’s Office, ensuring operational efficiency, compliance with institutional and regulatory policies, and delivering high-quality service to students, faculty, and staff. This position supervises staff, supports academic operations, and contributes to the continuous improvement of administrative processes. The Assistant Registrar plays a vital role in supporting the strategic and operational goals of the Office of the Registrar. This position requires a proactive and collaborative leader who demonstrates subject matter expertise and a commitment to service excellence.

Requirements

Bachelor's degree.
A minimum of three years of progressively responsible experience in higher education, student services, academic advising, academic administration, or a related field.
Demonstrated competency in administering services and operations in a university environment, including demonstrated skill in problem solving and change management.
Demonstrated supervisory experience and ability to lead teams effectively and experience hiring, developing, supervising, and evaluating staff.
Commitment to providing high-quality customer service, ability to work in a collaborative results-oriented environment, consistently exercise initiative, tact, diplomacy, and professionalism, evaluate and resolve problems, establish, motivate, and support effective teams to meet objectives, manage conflict, work collaboratively within office and with other university departments, and committed to service, accuracy and integrity.
Excellent organizational, planning, and problem-solving skills.
Commitment to ethical standards and customer service excellence.
Proficiency in using technology to manage records and streamline processes

Nice To Haves

Master's degree.
More than five years of progressively responsible experience in an Office of the Registrar.
Demonstrated ability to develop and implement regimens that reach goals and ensure compliance with regulatory requirements.
Excellent at decision-making and problem-solving, thinking creatively, acting with strategic agility, dealing with ambiguity and managing innovation, and communicating vision and purpose.
Have project management experience.
Experience implementing new technologies or software packages.
Previous experience in a registrar's office as a registrar, an associate or assistant registrar, or equivalent administrative experience.

Responsibilities

Leadership Oversee and manage the day-to-day operations in multiple assigned core functions within the Office of the Registrar.
Be the subject matter expert in assigned area of responsibility.
Supervise and support staff, providing guidance, training, and performance feedback.
Plan depth and knowledge within the section sufficient to provide coverage in times of vacation, illness, and turnover.
In concert with the Associate Registrar, responsible for the hiring and oversight of staff in assigned area, including hiring, training, evaluation, coaching, and professional development.
Operational Efficiency Evaluate current processes, develop plans, and implement to improve the service to students, faculty, and staff.
Ensure compliance with institutional policies and external regulations related to student records and academic administration.
Maintain accurate documentation and contribute to the development of procedures and policies.
Utilize reporting tools to manage data and support decision-making.
Identify and mitigate operational risks through effective planning, business process mapping, and documentation.
Service Excellence Foster a culture of accountability, innovation, and continuous improvement.
Collaborate with campus departments to support academic and administrative initiatives.
Respond to inquiries and resolve issues with professionalism and efficiency.
Collaborate with campus partners to ensure alignment of Registrar functions with institutional priorities.
Communicate effectively with students, faculty, and staff to support institutional policies and procedures.
Assist Associate Registrar in overall management of assigned areas including goal setting, policy making, action planning, compliance, and operating principles and practices.
Actively contribute to the Office of the Registrar efforts to promote productivity, collaboration, and coordination within and between all sections of office.
Process Improvement Contribute to and lead the development and implementation of innovative solutions that enhance service delivery and student success.
Evaluate the effectiveness of specific functional operations, recommend and lead organizational and procedural changes, and provide documentation and training to the campus community.
Support, promote, and enforce office operating practices and standards including the project management plan, staff development program, and staff recognition program.
Ensure operations comply with federal, state, and institutional legislation.