Assistant Registrar

CSU Pueblo Division of Extended Studies•Pueblo, CO

47d•$50,000 - $53,000

About The Position

Primary Duties Front Office Operations, Processes & System Support Oversee front-desk operations and supervise Administrative Assistant II and Administrative Assistant III. Ensure consistent, high-quality customer service for students, faculty, staff, and campus visitors. Develop, maintain, and refine front-desk procedures, workflows, and service standards. Provide guidance and support to front-line staff for escalated customer service issues. Provide troubleshooting and support for end users of Registrar's Office systems; escalating as needed. Support Registrar’s Office Starfish functionality, coordination, and updates as required. Provide front-desk coverage, student support, and phone/email service during high-volume times or as backup. Oversee grades and end-of-term processes. Create in-term course sections and manage scheduling adjustments. Oversee drop-for-no-show processes. Compliance & Records Management Serve as the compliance officer for FERPA, SEVP, and NSC Enrollment Reporting. Serve as DSO and maintain international student records and I-20s in accordance with SEVP regulations. Complete and correct NSC Enrollment Reporting errors to ensure institutional accuracy. Support compliance-related workflows that impact enrollment, student records, and reporting. Communication, Forms, Training & Documentation Manage the communications calendar and oversee Banner Communication Management (BCM). Develop, maintain, and send campus-wide communications and messaging on behalf of the Registrar’s Office. Maintain Registrar’s Office webpages and related campus-facing documents. Oversee Formstack forms, workflows, and high-level troubleshooting. Maintain and update Registrar’s Office Standard Operating Procedures (SOPs). Develop and deliver clear, accessible training materials and presentations based on system and policy knowledge. Lead end-user training for Formstack, FERPA, Self Service Banner, Experience, Degree Audit, Transfer Evaluations, Transferology, TES, Banner, and other Registrar systems. Ancillary Duties Service & Other Duties Serve on university committees, workgroups, or project teams as assigned. Perform other duties to support the mission and operations of the Registrar’s Office.

Requirements

Bachelor's degree from a regionally accredited institution (or international equivalent)
Demonstrated ability to proactively identify opportunities, take ownership of tasks and drive projects to completion with minimal supervision.
Excellent verbal and written communication skills
Strong attention to detail and organizational skills
Excellent problem solving skills
Ability to multitask and prioritize
Previous project, task, or operations management experience
Demonstrated experience in a leadership or supervisory role
Experience training others

Nice To Haves

Bachelor's degree in communications, operations management, business, or related field
Understanding of FERPA as it applies to higher education
Knowledge of building Formstack forms or other digital form software.
Knowledge of Banner Student Information System, Banner Communication Management System, or Starfish
Understanding of international student visa regulations
Previous experience managing customer service operations
At least two years of significant supervisory or leadership experience
Experience working in education
Experience managing a technology system
Previous experience drafting or editing communications for large audiences

Responsibilities

Oversee front-desk operations and supervise Administrative Assistant II and Administrative Assistant III.
Ensure consistent, high-quality customer service for students, faculty, staff, and campus visitors.
Develop, maintain, and refine front-desk procedures, workflows, and service standards.
Provide guidance and support to front-line staff for escalated customer service issues.
Provide troubleshooting and support for end users of Registrar's Office systems; escalating as needed.
Support Registrar’s Office Starfish functionality, coordination, and updates as required.
Provide front-desk coverage, student support, and phone/email service during high-volume times or as backup.
Oversee grades and end-of-term processes.
Create in-term course sections and manage scheduling adjustments.
Oversee drop-for-no-show processes.
Serve as the compliance officer for FERPA, SEVP, and NSC Enrollment Reporting.
Serve as DSO and maintain international student records and I-20s in accordance with SEVP regulations.
Complete and correct NSC Enrollment Reporting errors to ensure institutional accuracy.
Support compliance-related workflows that impact enrollment, student records, and reporting.
Manage the communications calendar and oversee Banner Communication Management (BCM).
Develop, maintain, and send campus-wide communications and messaging on behalf of the Registrar’s Office.
Maintain Registrar’s Office webpages and related campus-facing documents.
Oversee Formstack forms, workflows, and high-level troubleshooting.
Maintain and update Registrar’s Office Standard Operating Procedures (SOPs).
Develop and deliver clear, accessible training materials and presentations based on system and policy knowledge.
Lead end-user training for Formstack, FERPA, Self Service Banner, Experience, Degree Audit, Transfer Evaluations, Transferology, TES, Banner, and other Registrar systems.
Serve on university committees, workgroups, or project teams as assigned.
Perform other duties to support the mission and operations of the Registrar’s Office.

Benefits

Medical and prescription insurance
Dental insurance
Vision insurance
Flexible benefit plan
Basic term life insurance
Voluntary term life and AD&D Insurance
Long-term disability insurance
Employee assistance program
Travel accident insurance
Voluntary critical illness and accident insurance
Annual and sick leave
Retirement plans
Employee and dependent tuition discounts
State employee discounts via BenefitHub
Other incentives include various on-campus event, recreation, and meal discounts.