Assistant Racquets Professional Summer 2026

Lmlc Operations Llc•Big Sky, MT

7d•Onsite

About The Position

Yellowstone Club is a paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Racquet’s facilities include 3 new hard tennis courts, 6 new pickleball courts, 2 platform tennis courts and plans are underway to build 2 new padel courts by summer of 2025. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. The purpose of the Assistant Racquets Professional is to create exceptional racquets experience for members and guests at Yellowstone Club, in-line with the goals set forth by the Director of Racquets Sports. Major Responsibilities Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service. Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner. Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately. Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment. Job Overview: The Assistant Racquets Professional will support the Director of Racquets Sports in teaching lessons, clinics, pro shop management, tournaments, event execution, exhibitions and other duties relating to the running of this highly regarded racquets program. Essential Job Functions: The Assistant Racquets Professional’s responsibilities will include, but not be limited to, teaching lessons and clinics to both junior and adult players of all abilities, helping to organize clinics, pro shop administration and general communication with membership, organization of Club events, and to generally enhance the member experience by proactively engaging the membership in all racquets activities. Other Duties and Responsibilities Handle Member and guest questions, complaints, and issues. Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position. Meet departmental productivity, organization, punctuality/attendance, and consistency standards. Maintain a positive and respectful attitude. Treat members, guests, vendors, customers and co-workers with professionalism and respect at all times. Maintain privacy of our members at all time. Maintain a clean and neat appearance at all times. Communicate regularly and effectively with all employees, supervisors, managers and directors. Perform work in a safe and high quality manner. Project a favorable image of Yellowstone Club to Members and guests at all times. Must be able to work flexible work hours/schedule including evenings, weekends and holidays. Long hours may be required due to business demands. Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time. Disclaimer: This job description is only a summary of the typical functions of this position and should not serve as an exhaustive or comprehensive list of all the possible duties, tasks and responsibilities being performed by people assigned to this classification. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

A high school diploma, GED, or equivalent is required.
The ideal candidate will have one to two years of experience in customer service or retail, with strong verbal and written communication, organizational, and interpersonal skills.
Familiarity with scheduling and reservation systems is essential.
Valid State Driver’s License
Microsoft Office suite; Relevant POS system experience.
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.
Able to write clearly and legibly.
Able to perform complex math calculations and spreadsheets.
Ability to solve problems and/or know when it is necessary to get a higher level employee involved.

Nice To Haves

A college degree is preferred as is a strong playing background in both tennis and pickleball.
RSPA/PTR certification is preferred.
A minimum of 2 years of highly recognized and innovative clinic and private instruction as well as overall tennis management experience preferred.
Experience with pro shop merchandising and racquet stringing and repairs preferred.
Must be enthusiastic and personable.

Responsibilities

Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.
In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment.
The Assistant Racquets Professional will support the Director of Racquets Sports in teaching lessons, clinics, pro shop management, tournaments, event execution, exhibitions and other duties relating to the running of this highly regarded racquets program.
The Assistant Racquets Professional’s responsibilities will include, but not be limited to, teaching lessons and clinics to both junior and adult players of all abilities, helping to organize clinics, pro shop administration and general communication with membership, organization of Club events, and to generally enhance the member experience by proactively engaging the membership in all racquets activities.
Handle Member and guest questions, complaints, and issues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our members at all time.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Long hours may be required due to business demands.