Assistant Purser

Cruise Academy

7h•Onsite

About The Position

The Assistant Purser plays a key role in supporting either the Guest Services or Administration function onboard, depending on operational requirements. This position contributes directly to smooth guest operations, accurate documentation, regulatory compliance, and the delivery of high-quality guest service. The role involves supervising guest-facing teams or coordinating administrative and compliance processes related to guest movement, reporting, and liaison with authorities. Assignment to either function will be determined based on operational needs and may remain fixed for the duration of the contract. The Assistant Purser may also be required to cover night operations as part of a rotational duty schedule.

Requirements

Previous cruise ship experience
Graduate of a recognised hotel or business school or a minimum of two years’ experience as a Front Desk Supervisor or Assistant Manager
Strong knowledge of guest service operations and administrative processes
Proven understanding of immigration, clearance, and compliance requirements across multiple jurisdictions
Proficiency in computer-based front office systems and standard office software
Excellent command of the English language, both written and spoken
Ability to work effectively in a fast-paced, guest-facing environment
Commitment to professionalism, integrity, and confidentiality

Nice To Haves

Knowledge of additional languages
Experience working with port authorities, immigration officials, or embarkation operations
Strong problem-solving skills and confidence handling complex guest situations
High level of personal motivation and attention to detail
Warm, personable communication style with strong interpersonal skills
Demonstrated commitment to delivering exceptional guest experiences
Ability to build and maintain respectful working relationships in a diverse, multicultural environment

Responsibilities

Supervise Guest Services Officers, ensuring adherence to hotel policies, procedures, service standards, and financial controls
Provide ongoing coaching and operational support to enable effective use of guest service tools and processes
Support staff scheduling to ensure appropriate coverage and service continuity
Ensure guest complaints, service issues, and hotel defects are accurately documented, followed up, and escalated where required
Support the handling of lost luggage cases, ensuring timely communication and updates to affected guests
Promote ownership of guest issues within the team, ensuring resolutions are clearly communicated and closed
Assist in delivering service standards, product knowledge, and guest service training
Support cross-training initiatives to broaden team members’ exposure to different service functions
Maintain awareness of public health requirements and support onboard response coordination when required
Ensure accurate management of cash floats and settlement of guest accounts in line with financial procedures
Monitor compliance with financial controls and support the resolution of discrepancies
Liaise with port officials to arrange suitable working areas and ensure accurate handover of guest documentation
Prepare, process, and transmit required passenger and voyage documentation to relevant authorities in compliance with immigration and security regulations
Advise onboard and shore-side teams on guest and crew counts prior to sailing, including international guest requirements
Ensure the accuracy, confidentiality, and protection of Personally Identifiable Information (PII) at all times
Prepare and distribute non-revenue guest lists, cabin utilisation reports, and support disembarkation planning
Coordinate with department leaders to ensure non-revenue guests meet customs and immigration requirements
Liaise with port agents to manage transfers and documentation for guests joining or leaving the vessel mid-voyage
Support embarkation teams by providing documentation guidance and reference materials
Ensure missing guest data and documentation are collected and updated in relevant systems
Be present in the terminal during embarkation and disembarkation to support ground handlers and supervisors
When assigned, act in a Night Manager capacity, overseeing overnight hotel operations and ensuring continuity of guest service and operational control