Assistant Property Manager - Summer 26

Yellowstone Club•Big Sky, MT

2d•Onsite

About The Position

Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you. Yellowstone Club s Property Management department is currently seeking candidates for a Assistant Property Manager for the upcoming Summer season! Our Summer employment months are May-September. The purpose of the Assistant Property Manager is rooted in assisting Property Managers in providing first class holistic care of Member s residences. It is the duty of the Assistant Property Manager to aid the Property Managers in overseeing assigned properties, and the day-to-day implementation of policies, procedures and programs that will assure a well-managed, well-maintained residence within established management, operating and fiscal policies. The ability to effectively communicate with teammates, homeowners, and contractors is critical.

Requirements

6 months of property management experience or equivalent experience in a related field.
High school diploma, GED or vocational training or job-related course work required.
Proven experience using communication and organizational skills to accomplish goals.
Valid US Driver s License
Proficiency working with basic technology, including smartphones, computers, and email.
Intermediate to Advanced knowledge of all Microsoft Office Suite Products
Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Able to perform basic math calculations.
Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.

Nice To Haves

Undergraduate degree in Hospitality Management or a related field from an accredited University.
Proven experience using communication and organizational skills to accomplish goals.

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Completion of assigned preventative maintenance and manual labor oriented tasks as assigned by senior staff.
Effectively take direction from Property Managers.
Conduct face-to-face meetings with clients.
Maintain clear and consistent communication via email and phone.
Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business.
Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
Perform routine inspections of residences to ensure that the homes are in a constant state of readiness.
Assist in maintaining Member/owner/guest history regarding special needs/preferences.
Ability to respond to Member issues or coordinate response in a timely fashion.
Adhere to and monitor preventative maintenance schedules.
Maintain proper control of materials and supplies.
Ability to effectively assess Member/residence issues and resolve the issue in a professional and timely manner.
Complete small maintenance repairs when appropriate.
Quickly gain the experience and knowledge to detect and remedy warning signs of larger issues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times.
Maintain privacy of our Members at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club at all times.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Consistently attend regular staff meetings prepared to contribute.
Assist in creating and maintaining quality home manuals that outline the operation and maintenance of all systems within the residences.