Assistant Property Manager

CLK Multifamily Management•Chicago, IL

About The Position

An assistant manager performs various managerial and supervisory tasks to support the Property Manager. Serving as an intermediary between the upper management, the staff and the customers, In addition, the Assistant Property Manager is directly responsible for maintaining daily, weekly, and monthly reports including accurate reporting of rents and deposits received. DUTIES AND RESPONSIBILITIES Conducts all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and applicable regulations pertaining to apartments. Income Collection Maintain accurate resident records. Update on a daily basis all rents, deposits and application fees received from residents. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos). Deposit all receipts prior to bank close each day. Set-up collection files on all move-outs and evictions with balance due to the property and refer to collections agency periodically. Resident Relations Maintain positive customer relations attitude. Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff. Will also inspect move-outs and vacancies when requested. Marketing Must be knowledgeable of all phases of leasing and resident retention. Work with lease renewals each month. Greet prospective clients, show community and perform leasing duties as needed. Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc. Maintain awareness of local market conditions and trends. Contribute ideas to manager for marketing community and improving resident satisfaction. Administrative Update required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager. Organize and file all applicable reports, leases and paperwork. Proofread all lease paperwork and processes move-ins and move-outs. Process all security deposit move-out reports. Accept service requests from residents and routes to maintenance for prompt processing. Conduct service follow-up with resident when work is completed.

Responsibilities

Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws and applicable regulations pertaining to apartments.
Maintain accurate resident records.
Update on a daily basis all rents, deposits and application fees received from residents.
Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
Deposit all receipts prior to bank close each day.
Set-up collection files on all move-outs and evictions with balance due to the property and refer to collections agency periodically.
Maintain positive customer relations attitude.
Physically inspects property when on grounds, picks up litter and reports any service needs to maintenance staff.
Inspect move-outs and vacancies when requested.
Be knowledgeable of all phases of leasing and resident retention.
Work with lease renewals each month.
Greet prospective clients, show community and perform leasing duties as needed.
Answer and handle incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
Maintain awareness of local market conditions and trends.
Contribute ideas to manager for marketing community and improving resident satisfaction.
Update required reports concerning move-out notices, activity, etc., on a daily basis and provides information to the manager.
Organize and file all applicable reports, leases and paperwork.
Proofread all lease paperwork and processes move-ins and move-outs.
Process all security deposit move-out reports.
Accept service requests from residents and routes to maintenance for prompt processing.
Conduct service follow-up with resident when work is completed.