Assistant Property Manager

Laurel Real Estate•Pittsburgh, PA

About The Position

Under the direct supervision of the Property Manager, this position will take the lead in generating traffic, touring guests, providing customer service, and executing leases in a Class-A residential multi-family apartment community.

Requirements

Minimum Qualifications are a High School Diploma or GED.
At least one (1) year of commercial property management experience is preferred.
Active Pennsylvania Real Estate license (Salesperson designation) is preferred.
If Employee is not licensed, they will be required to obtain licensure within first 90 days of employment.
Experience in business office operations and management.
Basic understanding of business functions, account management and tax management.
Competency with Microsoft Office products and aptitude to learn new programs.
This role is based on a 40-hour work week over 5 days in a work week.
Schedule may change each week; Currently required to work Saturdays.

Nice To Haves

Experience with AppFolio Management Software and Outlook is preferred .

Responsibilities

Effectively managing Tenant relations.
The Assistant Property Manager is to be involved in all capacities of service to the residents, including, but not limited to, identifying qualified tenants, developing consistent tenant outreach programs and events.
The Assist Property Manager is responsible for daily inspections of the physical condition of the common areas of the property. This includes regular maintenance and emergency repairs are being made.
Responding to vacancy inquiries, scheduling, and executing leasing tours of available units in effort to maintain high occupancy.
This position requires an active Pennsylvania Real Estate Salesperson license under company brokerage, or to work towards real estate salesperson licensure upon hire, completing license coursework and test registration within the initial 90-day probationary period.
The Assistant Property Manager must have and demonstrate a thorough knowledge of statewide and national laws regarding the proper ways to: Screen a tenant. Handle security deposits. Accept commissions. Comply with Fair Housing practices. Disclose necessary information. Prorate and handle rent. Terminate a lease. Evict a tenant. Retain and safely house terminated leases and other sensitive personal information. Comply with property safety standards.
Handles leasing activities as required, including showing prospects available apartments and works to sell the property in order to maintain an acceptable closing ratio based on the occupancy goals set forth by the General Manager.
Follows up regularly with prospects to close them.
Effectively explains all lease and community policies to new and current residents.
Prepares weekly competitive survey reports and analyzes the real estate market trends and conditions in the area.
Completes follow-up communications and call-backs with prospects after initial community visits.
Supports the overall marketing efforts and offers input and suggestions in regard to promotions, advertisements, etc.
Maintains accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
Monitors all current and future vacancies to proactively react to future occupancy needs.
Completing and delivering renewal letters, keeping up to date on the required response time limit.
Monitors delinquent account weekly and keeping the Property Manager aware resident communications.
Properly places packages in the Package Room for residents to easily find.
Assists with making sure resident insurance is current and list the property as an interested party.
Make sure that the required PetScreening has been completed for each resident.
Completes Move In Inspections all vacant apartments to ensure they are ready to show to prospective residents.
Attends and assists in the coordination and organization of resident relations events and activities, such as social media postings, parties, etc.
Collecting rent from tenants in a timely manner in accordance with the lease.
Analyzes concerns associated with apartments that are slow to lease and offers recommendations to the General Manager.
Accurately and efficiently prepares and assists with all leasing paperwork (i.e., applications, lease agreements and addenda, employment and credit checks, and leasing move-in packets).
Collects security deposits, rent and all other funds associated with resident moves.
Maintains current resident files.
Understands and complies with state and landlord-tenant Fair Housing laws and standards.
Accompany vendors or contractors to resident apartments as needed.
Greetings visitors and determines if the community meets the client's qualifications.
Completes service requests and communicates to Maintenance Department.
Works with the General Manager to assure curb appeal and property appearance is acceptable.
Conducts follow-up activity with all residents to establish positive resident relations.
Become active in the local business community and develop a rapport with the residential community.
Make recommendations to management regarding improvements for the overall operation of the community.
Assist and support Property Manager to ensure resident satisfaction, maintaining or exceeding the current renewal rates.
Support leasing activities, including but not limited to; posting to various marketing websites, emailing prospective tenants prior to them touring a unit, showing units as needed, obtaining prospective information, identifying and articulating shortcomings.
Maintain on-site availability to address needs of Property Manager and tenants and being available to work Saturdays.