Assistant Property Manager

Westgate Resorts • Kissimmee, FL

1d • Onsite

About The Position

Must live within a commutable distance to Orlando, FL. The Assistant Property Manager will support a residential community under the Westgate portfolio. This role provides on-site operational, leasing, and administrative support as needed, ensuring consistent service, smooth operations, and high resident satisfaction. The Assistant Property Manager will act as part of the community’s management team—stepping in during staffing shortages, lease-ups, high-volume periods, or special projects. Leasing & Resident Relations: Assist with leasing efforts including tours, phone, emails, application processing, and move-in coordination Provide excellent customer service to prospects and residents across all assigned communities Ensure all leasing presentations and follow-ups align with Westgate brand standards Support renewal efforts by preparing renewal notices and communicating rent adjustments Help maintain high occupancy and retention rates throughout the portfolio Operations & Administration: Provide coverage during vacancies, vacations, or high-volume periods Support Property Managers with daily operations such as reporting, and inventory control Assist with implementation of new operational procedures, software systems, or leasing strategies Maintain compliance with policies, fair housing guidelines, and local regulations Ensure office readiness, cleanliness, and organization at all locations Financial & Record Keeping: Process rental payments, ledger adjustments, and deposits through Yardi/RentCafe Support month-end reporting and invoice processing as directed Help track delinquency, send notices, and support follow-up on outstanding balances Maintenance Coordination: Enter, track, and follow up on maintenance requests in Yardi and HotSOS when applicable Assist with unit inspections, turn schedules, and coordination between general resort managers and maintenance teams Support oversight of on-site vendors and contractors when needed

Requirements

• 1–2 years of experience in property management, leasing, or hospitality required
• Strong understanding of leasing best practices and resident relations
• Ability to independently prioritize tasks and work efficiently across multiple locations
• Strong communication, professionalism, and customer service orientation
• Must demonstrate integrity, reliability, and proactive problem-solving
• Ability to adapt quickly to new environments and varying community needs
• Valid driver’s license and reliable transportation required
• Ability to work weekends
• Must have excellent communication skills (written and oral)
• High attention to detail
• Ability to complete complex assignments independently
• Ability to manage time and prioritize competing deadlines
• Reliable and trustworthy
• A positive “can do” attitude and ability to be a team player
• HS diploma or GED required

Nice To Haves

• Experience with Yardi, RentCafe, or similar property management software preferred
• Associates or Bachelors degree preferred, not required
• Real Estate license and/or CAM certification preferred, not required
• Bi-lingual is preferred, not required
• Proficient in Microsoft Office (Excel, Word, Outlook)

Responsibilities

• Assist with leasing efforts including tours, phone, emails, application processing, and move-in coordination
• Provide excellent customer service to prospects and residents across all assigned communities
• Ensure all leasing presentations and follow-ups align with Westgate brand standards
• Support renewal efforts by preparing renewal notices and communicating rent adjustments
• Help maintain high occupancy and retention rates throughout the portfolio
• Provide coverage during vacancies, vacations, or high-volume periods
• Support Property Managers with daily operations such as reporting, and inventory control
• Assist with implementation of new operational procedures, software systems, or leasing strategies
• Maintain compliance with policies, fair housing guidelines, and local regulations
• Ensure office readiness, cleanliness, and organization at all locations
• Process rental payments, ledger adjustments, and deposits through Yardi/RentCafe
• Support month-end reporting and invoice processing as directed
• Help track delinquency, send notices, and support follow-up on outstanding balances
• Enter, track, and follow up on maintenance requests in Yardi and HotSOS when applicable
• Assist with unit inspections, turn schedules, and coordination between general resort managers and maintenance teams
• Support oversight of on-site vendors and contractors when needed

Benefits

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees