Assistant Property Manager

Mission Rock Residential•Reno, NV

3d•$21 - $23

About The Position

As the Assistant Property Manager, you’ll be at the heart of the action, solving residential operational needs and fostering great relationships. You’ll bring a touch of magic to every corner of the property by providing exceptional customer service while assisting residents with their rental transactions, including payments, renewals, and more. Why work for Mission Rock? At Mission Rock Residential, we aim to provide the highest quality of service to our residents, clients, and each other by demonstrating our I ARRIVE values: integrity, accountability, respect, relationships, inclusivity, vision, and empathy. Our commitment to fostering an equitable and inclusive workplace drives innovation, strengthens our team, and reflects the vibrant community we serve. We prioritize these values in multiple ways—including team member training, support, and career pathing—and believe that, by doing so, we can positively impact our resident and team member experience. Are you ready to make an impact? Location: Lakeview Apartments Compensation includes pay and so much more here at Mission Rock. Check out our great benefits included in the compensation plan!

Requirements

Ability and desire to work within and lead a team
Strong customer service and communication skills, with a willingness to go the extra mile, aimed to develop a strong rapport with residents and team members
Strong organizational and time-management skills, with an attention to detail
Enthusiasm to empathize, collaborate, and engage with others
Desire to improve the lives of those around you with an aptitude to being solution-oriented
2-3 years of customer service or sales experience
Adherence to Fair Housing best practices
Advanced computer skills, including familiarity with Microsoft Suite
Property Management skills/experience

Responsibilities

Manage payables and collections with an attention to detail, quality control, and consistency
Provide exceptional service to current residents related to their overall renting experience, including leases, maintenance, engagement, and questions
Help with marketing efforts to attract new and retain residents, such as community events and community outreach
Engage with the team, including embodying Mission Rock’s culture and collaborating with Property Manager and fellow teammates (onsite, regionally, and with corporate support)
Maintain meaningful and effective communication (emails, phone calls, social media, and in-person conversations) that adhere to Mission Rock’s expectations
Lease and pre-lease apartment homes, including understanding lease requirements and meeting compliance expectations, including providing tours of the community in diverse weather conditions
Preserve pride within your work environment, maintaining a neat office/clubhouse, vacuuming, cleaning windows, helping out around the community, etc.

Benefits

Career advancement and learning opportunities
Bonus opportunity
13 paid holidays, including a Personal Wellness Day & Volunteer Day
Accrue sick time each year plus ten days (80 hours) of vacation time the first year and increase up to 15 days (120 hours) in your second year, and more!
Housing discount opportunity
401(k) with company match
Medical, Dental, and Vision insurance plans
Employer-sponsored short-term & long-term disability plans
Company-paid life insurance
Health savings account with employer contribution
Flexible spending account
Voluntary benefits
Employee Assistance Program (EAP)