Assistant Property Manager

Bethany Community Services Inc•Haverhill, MA

just now

About The Position

The Assistant Property Manager (APM) plays a key role in both property operations and compliance-focused occupancy functions. Working closely with the Property Manager, the APM supports day-to-day operations while ensuring adherence to HUD, Fair Housing, and other regulatory requirements. This position assists with applications, leasing, move-ins, recertifications, lease renewals, waitlist management, accounts receivable and accounts payable, service requests/work orders, and—above all—delivers exceptional customer service to residents, families, visitors and others.

Requirements

Bachelor’s degree
Very strong skills with all types of technology, software, online systems, laptop use, Microsoft Office Suite, SharePoint, Bill.com
Strong customer service skills with the ability to build rapport with residents and staff.
Excellent written, verbal, and interpersonal communication skills.
High attention to detail and accuracy
Strong organizational and time-management skills
Ability to read, write, and communicate effectively in English, bilingual/Spanish speaking candidates encouraged to apply.

Nice To Haves

Minimum of two (2) years of property management experience preferred
Experience with property management computer systems, strongly preferred
Experience with Section 8 and HUD programs preferred
Knowledge of Massachusetts Assisted Living Regulations preferred
Experience working with the elderly population is preferred.
Experience with property management software strongly preferred
Experience with Section 8 and HUD programs a plus.

Responsibilities

Manage rent collections, post payments in property management software , and enforce collection policies including non- payment of rent issues.
Prepare deposits and financial reports working closely with the Finance Department, auditors, and federal/state personnel.
Ensure waitlists, resident files, and property operations comply with HUD regulations and Fair Housing laws
Submit vouchers for payment through the organization’s accounting system, reviews invoices, purchase orders, requests for payment, and billing statements
Collecting and processing applications
Managing waitlists
Conducting property tours in collaboration with Resident Care.
Completing move-in process and orientation for new residents, families and support personnel
Assist with processing move out notices.
Maintain occupancy and program compliance by processing annual and interim recertifications; serves as lead on recertifications
Follow up with residents to collect required documentation for lease up and recertifications
Prepare resident files, property binders, and documentation for audits and inspections
Manage resident relations issues and complaints, which include taking resident phone calls, requests, and concerns, and responding in a prompt and professional manner.
Assist with physical and financial management of the property under the supervision of the Property Manager and the Director of Property Management.
Assist with annual and periodic unit inspections
Review and inspect vacant apartments, make-ready apartments, and model units.
Receive, log, and coordinate work orders in property management software to ensure timely follow-up
Communicate concerns and make referrals to the Resident Services team for residents requiring assistance or intervention
Market and promote all programs to applicants, residents, families, and interested parties, including resident services such as food services, personal care, assisted living, activities, and transportation
Maintain confidentiality and protect company values
Provide excellent customer service to residents, families, coworkers, vendors, and partners
Be available and on call during off-hours in case of emergency
Train and support all downtown Bethany buildings and fill in at other locations as needed.
Perform other duties as assigned to meet operational needs