Assistant Property Manager

Freestone Property Group•Houston, TX

1d•$45,000 - $50,000•Hybrid

About The Position

Freestone Property Group is a technology-first property management company dedicated to streamlining operations and enhancing resident satisfaction. We leverage innovative solutions to provide superior service offerings. Freestone Property Group is an affiliate of Greenbrook Partners, a leading investment manager with over $2 billion in assets under management (AUM) and a portfolio encompassing more than 2,000 multifamily units across New York City. Position Overview: The Assistant Property Manager supports the day-to-day operations of a portfolio of residential properties. This role is responsible for coordinating maintenance, managing resident communication, supporting leasing and collections efforts, and ensuring operational processes are executed efficiently and consistently. The APM plays a critical role in maintaining resident satisfaction, supporting occupancy goals, and driving overall property performance. This position will be fully remote until the company opens an office in Houston; at that time, the role will become hybrid.

Requirements

Strong written and verbal communication skills
Highly organized, detail-oriented, and able to manage multiple tasks at once
Strong relationship-building skills with residents and team members.
Extreme attention to detail and the ability to manage competing priorities in a fast-paced environment.
High school diploma or equivalent required; college degree preferred.
Minimum of 1 year of experience in customer service, hospitality, property management, or administrative roles
Prolonged periods of sitting at a desk and working on a computer.
Must be able to hear well enough to communicate via phone or in person to all internal and external customers.
Must be able to communicate clearly and concisely.
Normal daily physical activities to include walking, standing, sitting, stooping, bending, pushing and pulling.
Must be able to read reports and use computer, phone and other general office equipment.

Nice To Haves

Experience with Yardi Voyager and Maintenance IQ, preferred

Responsibilities

Resident Relations & Communication Serve as a primary point of contact for residents
Respond to inquiries, concerns, and service requests in a timely and professional manner
Maintain consistent follow-up to ensure issues are resolved
Maintenance Coordination Manage and track all work orders from submission through completion
Coordinate with maintenance staff and vendors to ensure timely resolution
Prioritize emergency vs. routine repairs
Monitor recurring issues and escalate when necessary
Leasing & Occupancy Support Ensure vacant units are turned and ready for leasing in a timely manner
Collections & Delinquency Support rent collection efforts, including outreach to residents with balances
Work with internal teams on legal escalation when necessary
Compliance & Documentation Maintain accurate resident records and documentation
Support subsidy programs where applicable
Ensure compliance with company policies and local regulations
Operational Support Assist the Property Manager with daily operations and reporting
Track key performance metrics (occupancy, delinquency, work orders, turn times)
Support implementation of new processes, systems, and initiatives
Team Collaboration Work closely with property management, leasing, and maintenance.
Provide feedback on community needs, suggestions, and resident concerns.
Help ensure community standards and procedures are consistently upheld.
Adapt to evolving company priorities by supporting all operational needs as they arise.
Respond promptly to emergency situations by coordinating with residents, vendors, and internal teams.
Provide back-up support to other properties within the portfolio during staff absences or periods of high demand.
Take on additional varied responsibilities as directed to support overall community success.
Occasional weekend and evening working hours may be required.
Abide by all laws and regulations.
All other duties as assigned.

Benefits

Competitive salary ($45,000 - $50,000) plus 20% performance-based bonus potential (paid quarterly)
Comprehensive health, dental, and vision insurance plans with a generous employer contribution.
401(k) plan with a generous company match.
Generous paid time off and holidays.
Eligible to work remotely one day a week.
Opportunities for professional development and career advancement within a dynamic and expanding organization.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume