Assistant Property Manager

PathStone Corporation • Rochester, NY

1d

About The Position

The Assistant Property Manager will support daily operations of the properties including leasing, billing, and compliance. This position is responsible for collecting rent deposits, completing move-in certifications, annual recertifications, and lease renewals. The Assistant Property Manager with work with and learn from the Property Manager and support daily operations in their absence.

Requirements

• High school diploma or equivalent preferred.
• 1 year of experience in the property management field with property leasing and resident services experience a plus.
• Customer service experience such as retail or hospitality desired.
• Experience or familiarity with local, state, and federal service programs a plus.
• Must demonstrate ability to review and process information to determine what it means, how it fits together and how to respond to it.
• Strong written and verbal communication skills which demonstrate the ability to interpret, clarify, and advise on program objectives and tasks.
• Excellent customer service and interpersonal skills to interact with prospective and current tenants.
• Attention to detail to ensure applications are accurate and tenant issues and questions are adequately addressed.
• Strong problem-solving skills to find effective solutions for a variety of issues.
• Working knowledge of Microsoft Office suite of products, including Outlook, basic Excel, Word, Publisher, and PowerPoint required.
• Flexible work hours including after-hours response in the case of an emergency.
• Work includes both inside and outside environments.
• Must be able to work in various elements.
• Driving is routinely required for positions with multiple sites.
• Ability to walk property/properties.
• Must be able to sit and stand for extended periods.
• Must be able to lift 15-20 pounds.
• Exposure to diverse communities including low-income neighborhoods.
• Position requires automobile, driver’s license and insurance.

Nice To Haves

• Sales experience is a plus.
• Experience using Yardi software system is a plus.

Responsibilities

• Supports day-to-day operations of assigned properties.
• Responsible for leasing activities, such as move-in certifications, annual recertification, and lease renewals.
• Prepares new leases and secures tenant signatures. Prepares re-certifications, lease renewals, interim adjustments, and other documents.
• Monitors leasing/renewal/recertification activities through Yardi software system.
• Manages renewal and annual recertification process for residents and documents reasons for non-renewals.
• Certifies and conducts interviews with potential tenants from a waitlist of candidates.
• Maintains compliance with all funding and agency requirements by collecting proper documentation.
• Assists with inspections as to condition prior to leasing to ensure that units are being maintained according to tax credit required housing quality standards.
• Ensures maintenance repairs are handled satisfactorily by contacting residents with completed service requests on a weekly basis.
• Assists with ensuring residents adhere to the lease rules and regulations and assists with issuing lease violations as necessary.
• Keeps legible records on each individual client. Documents and reports all issues to supervisor.
• Recommends cases of non-compliance to Property Manager and provides support in proceedings as necessary.
• Receives and responds to tenant or applicant inquiries by phone, email, or in-person visit.
• Assists and documents residents’ complaints associated with property issues.
• Resolves problems as able and escalates issues to the Property Manager as necessary.
• Supports marketing efforts to prospective residents to ensure occupancy goals.
• Responds to emails throughout the day.
• Ensures compliance with annual requirements for documentation of income and asset certification.
• Assists residents with move-in procedures including documentation, policies, and procedures.
• Monitors accounts receivable, following up with tenants to resolve delinquency issues as needed.
• Reviews delinquency report and sends notices for nonpayment of rent and other violations.
• Processes all invoices, and the coordination of rent collection activities.
• Processes accounts payable including validating invoices, coding transactions, posting to the accounting system, and submitting for approval.
• Supports Property Manager with initiatives to maximize income and control costs for each property.
• Assists with eviction process as needed.
• Assists with inspecting units upon vacancy and documenting inspection results to determine deposit refund as needed.
• Assists with hosting resident meetings to provide information regarding community resources such as HOME seminars, health fairs, and financial counseling.
• Attends trainings, reads appropriate publications, and confers with others in this field to stay knowledgeable of the changing federal regulations and policies.
• Works closely and professionally with other public agencies and organizations that may be available for the betterment of the residents.
• Demonstrates respect and regard for the dignity of all residents, families, visitors, vendors, and fellow employees to ensure a professional, responsible and courteous environment.
• Communicates effectively with internal and external customers with respect to differences in cultures, values, beliefs, and ages, utilizing interpreters when needed.
• Completes other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED