Assistant Property Manager

Stoneriver Property Management, LLC•Burlington, NC

36d

About The Position

The Assistant Property Manager works closely with the Property Manager in the daily operations and financial performance of a (# unit) property. Some of the specific duties of the Assistant Property Manager include collecting rent from residents and other, ancillary income; posts, or records, the income in the Yardi system that transmits to the Corporate Office; may complete Deposit Accounting and/or perform inspection of recently vacated apartments; handles rent collection problems and keeps files on each resident; assists the Property Manager to address and resolve internal and external issues of associates, residents, and vendors; leases apartments as needed and may oversee the work of other leasing personnel; assumes the duties of the Property Manager in case of the Property Manager's absence. The successful candidate will embody and work to reinforce SRPM's Core Values throughout all aspects of SRPM. Those values include: Appreciating the uniqueness of everyone Communicating openly and with integrity Embracing opportunities Doing the right thing at the right time for the right reasons

Requirements

High school diploma/GED and 1-3 years of experience in leasing, sales, and/or customer service required
Valid driver's license
Residence within 30 miles of your assigned property
Availability to work weekends
Ability to communicate with residents, vendors, and co-workers in a friendly and businesslike manner
Ability to function well as part of a team
Strong multitasking skills
Ability to work in disagreeable conditions, both outside and inside, for extended periods of time
Knowledge of basic bookkeeping and accounting practices
Knowledge of property management business procedures
Knowledge and compliance with community rental information and Federal, State and Local Fair Housing guidelines
Ability to maintain an organized filing and schedule system
Ability to communicate effectively, both orally and in writing, to residents, co-workers, and vendors
Good sales and customer service skills
Ability to read, understand and explain resident ledgers
Knowledge of, and ability to use Microsoft Office application software and Yardi

Responsibilities

Works closely with the Property Manager to effectively manage activities such as leasing, resident retention, concessions, and customer service.
Collects rent from residents and posts it in the Yardi system
May complete the Deposit Accounting for vacated apartment units in the Yardi system.
May perform a physical inspection of recently vacated apartments.
Contacts delinquent residents or sends late notices and eviction notices; follows proper procedure if rent is not received within a specified period.
Performs leasing activities, including generating traffic, responding to telephone and internet inquiries, greeting prospective residents, touring prospective residents, qualifying prospects, and closing the sale by obtaining rental application and deposit.
Assists the Property Manager in addressing and resolving internal and external issues of associates, residents, and vendors.
Assumes the duties of the Property Manager in case of the Property Manager's absence.
Prepares and maintains a file for each resident according to policy and procedures.
Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements.
Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours.
Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns.
Ensures adherence to SRPM policies and safety rules; complies with SRPM policies for reporting incidents.
Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics.
Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents.
Assumes the duties of the Property Manager in case of the Property Manager's absence.