Assistant Property Manager - Downtown Manhattan

Bushburg Properties Inc•New York, NY

About The Position

The Assistant Property Manager at Bushburg plays a crucial role in the efficient and effective delivery of management services and reporting for our multi-family and commercial portfolio. The following duties and responsibilities are integral to this position:

Requirements

5–7 years of property management experience in luxury, high-rise rentals (required)
Working knowledge of city, state, and federal agencies, including rent stabilization
Experience with repairs, maintenance, and mechanical systems
Strong communication skills; ability to interface with all levels of management, residents, and vendors
Proficient in Rent Manager, YARDI, Microsoft Office (Outlook, Excel), Avid, and Paycom
Ability to create and analyze budgets and quarterly management reports
Excellent project management and organizational skills
Ability to adapt to a fast-paced environment
Exceptional customer service skills
Strong attention to detail and follow-through
Strong leadership skills with a proactive, forward-thinking approach to problem-solving (required)

Nice To Haves

Bachelor’s Degree (preferred)
Union experience (preferred)

Responsibilities

Maintaining tenant relations and ensuring tenant satisfaction
Coordinating and attend tenant events when requested
Coordinating all tenants move-ins and move-outs with leasing, accounting, and building staff
Handling incoming calls and/or communications from the tenancy
Drafting correspondence to tenants regarding building issues and seasonal weather events
Sending welcome gifts to new tenants
Promptly coordinating unit-turns to meet immediate leasing and marketability requirements
Contracting third-party vendor services
Obtaining current vendor or tenant Certificates of Insurance (COI) with correct Additional Insured before repair or services are performed
Preparing or review incident reports and promptly provide to with Risk Management team
Handling parking issues such as towing, booting, and violations; create and update tenant reserved parking spreadsheet
Coordinating annual building fire drills; communicate with tenancy rules and protocols for such events and prepare fire drill evaluation form
Handling minor technical IT issues/phones issues with our preferred vendors when necessary
Coordinating team meetings or employee appreciation lunches
Maintaining lobby directories and elevator display screens with updated information
Creating and regularly update Tenant Handbooks, Storm Preparedness Plan and Building Emergency Procedures
Daily monitoring of ManageGo: entering and closing work order tickets, tenant follow-up to ensure tenant satisfaction.
Creating/revising any forms or letters when needed by the Property Management team such as engineering inspection reports and vendor termination letters
Assisting in management of day-to-day coverage, including after-hours, holidays, and vacations of field staff
Assisting Property Manager in preparation of annual operating and capital budgets
Reviewing and code invoices for prompt processing and approval in AVID
Communicating and correspond with tenants regarding outstanding rents
Timely bill-back and collection of all reimbursable charges to tenancy
Creating commercial tenant lease abstracts and submit them to Property Manager for approval; audit tenant leases for discrepancies or recurring charge bumps that should occur annually
Consistently presenting opportunities to upper management on ways to reduce contracted service expenses and materials purchases through discounts or economy of scale purchasing
Making sure building related supplies and materials are ordered in a timely manner to replenish inventory
Making sure building amenities such as conference rooms, break rooms and gym is maintained and organized
Gaining ongoing knowledge of software platforms utilized by the company, such as Rent Manager, AVID, ManageGo, SLACK and WRIKE
Organizing all files and save in BOX and not on computer drives
Writing standard works in Notions to update operational processes and information
Understanding and comply with company policies and procedures to maintain consistency in service delivery, reporting and communication
Apprising Supervisor or upper management on any pertinent or potential legal issues
Promptly attending and participate in all scheduled meetings related to the position or assigned properties
Meeting deadlines and tasks as assigned, setting own project deadlines responsibly
Performing other duties as assigned