About The Position

Assists the Property Manager in the day to day operation of the property by providing administrative support and maintaining general knowledge of the overall operations.

Requirements

  • Minimum of an Associates Degree preferred.
  • 1-3 years experience, preferably with commercial property management.

Responsibilities

  • Assists and administers lease agreements
  • Maintains quality tenant relations and builds positive relationships with tenants via phone or email. Inspect properties when directed by Manager
  • Assists with implementation of preventative maintenance programs working with Stiles Maintenance and Contractors
  • Collects monthly rent payments, contacts delinquent tenants
  • Follows up on all maintenance requests and assists tenants with operation questions and concerns
  • Assists in budget preparation, information gathering and data input
  • Assists in the preparation of new projects gathering information for operating and start-up budgets
  • Completes weekly timesheets
  • Completes the monthly reports for the Managers approval. Coordinate with Accounting Department on property accounting issues (i.e. rental charges, invoicing, reconciliation's, tenant billing and invoicing processing)
  • Process tenant reimbursements (card applications, invoices, conference room) to accounting and generate individual invoices for each tenant
  • Performs vacant space inspections
  • Monitor and dispatch maintenance services via Workspeed as necessary and advises manager of work activity
  • Complete Welcome Tenant Packages, Rental Commencement Letters and Tenant Space turnover
  • Coordinates tenant move-ins and move-outs
  • Maintain emergency notification list from tenants and vendors
  • Answer incoming calls
  • Open, date stamp, distribute daily mail
  • Order office supplies
  • Maintain office equipment leases; coordinate repairs
  • Maintain staff meeting minutes
  • Maintain inventory lists
  • Maintain filing current
  • Draft tenant newsletters
  • Responsible for maintenance of: Emergency Procedures Tenant Information Handbook Standard Operating Procedures Manual Emergency contact lists (tenant, vendor & staff) Tenant & Vendor Insurance Reports Tenant Occupational License
  • Review for accuracy: Lease Abstracts Lease Commission invoices / matches agreement
  • Maintains and Reports Risk Management Policies and Incidents - immediately upon occurrence
  • Verify completeness of property files and property binders
  • Maintains good relations with: Tenants Vendors Brokers
  • Work with office members to achieve objectives
  • Prepare vendor contracts
  • Maintain vendors insurance current and consistent with contract requirements
  • Maintain vendor information contract start date certificate of insurance information send W-9 to vendor for completion File W-9 in binder and vendor file Set up and maintain vendor files
  • Handle tenant complaints
  • Maintain key system logs
  • Ensure signage for new tenants is obtained
  • Code payables and input for manager's approval
  • Set up and maintain lease and property files
  • Maintain tenant insurance current and consistent with lease requirements
  • Send and file tenant rent statements monthly
  • Initiate tenant lobby events
  • Order tenant anniversary lunches/gifts
  • Respond to tenant & vendor inquiries
  • Maintain and prepare security after hours log
  • Maintain tenant conference room reservations
  • Maintain and update cleaning log
  • Review security log and note items of concern and generate work-orders
  • Process card access applications and make cards
  • Other duties may be assigned which are consistent with the position.
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