Assistant Property Manager

Hines•Houston, TX

16d

About The Position

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines. As an Assistant Property Manager at Hines, you play a key role in facilitating the smooth day-to-day operations of the property, while providing the highest quality hospitality experience. The successful candidate will be organized, have an eye for detail and a passion for delivering exceptional customer service. At Hines, delivering an exceptional experience means combining a hospitality culture with real estate knowledge. Responsibilities include, but are not limited to: Operations: Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property. Performs routine property inspections and initiate work requests to ensure the property is well-maintained and aesthetically pleasing. Manage the physical space and daily operations for assigned site(s). Coordinate projects, complex requests, and multi-trade work orders. Plan and coordinate installation and maintenance of assets housed within assigned site(s). Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements. Assist in managing the property’s financial activities. Ensure compliance with all government, industry, regional and company required programs, objectives, and policies. Assist with the direction of emergency procedures including but not limited to: Executing emergency plans and practice drills Monitoring emergency equipment Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent Acting as fire/life safety director while assisting emergency authorities and response teams Hospitality / Leadership: In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience. Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards. Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere. Ensure property engagement and service offerings are aligned with Hines' service level standards. Ensure all corporate objectives and policies are met.

Requirements

Bachelor’s degree from an accredited institution or 2+ years professional work experience required.
Financial experience and/or education including profit and loss (P&L) responsibility, budgetary oversight, cost analysis, accounting, and general mathematical aptitude.
Proficient in Microsoft Office software.
Successful completion of the Hines Property Management Training Program or equivalent real estate knowledge.
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset.
High degree of emotional intelligence with proven ability to think creatively in all job responsibilities.
Solution-oriented with strong organizational, analytical and project management skills.
Maintain composure and professionalism at all times.
Excellent interpersonal, verbal, and written communication skills utilizing proper punctuation, grammar, diction, and style.
Eager to be a part of a fast-paced and dynamic work environment.
Takes initiative and is a proactive leader always focused on continuous improvement.
Work indoors approximately 95% of the time and outdoors 5% of the time.
Use olfactory, auditory, and visual senses to inspect building(s) and detect emergency alarms.
On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
Ability to lift up to 25lbs.
Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.

Nice To Haves

Education and/or work experience with a focus on business administration, hospitality, real estate, or in a related field preferred, supervisory experience strongly preferred.

Responsibilities

Handle administrative tasks and maintain vendor relationships for all activities related to the physical operation of the property.
Performs routine property inspections and initiate work requests to ensure the property is well-maintained and aesthetically pleasing.
Manage the physical space and daily operations for assigned site(s).
Coordinate projects, complex requests, and multi-trade work orders.
Plan and coordinate installation and maintenance of assets housed within assigned site(s).
Assist with collecting and analyzing operational data to provide accurate reporting and insights for services, work order productivity, cost savings, and improvements.
Assist in managing the property’s financial activities.
Ensure compliance with all government, industry, regional and company required programs, objectives, and policies.
Assist with the direction of emergency procedures including but not limited to: Executing emergency plans and practice drills Monitoring emergency equipment Leading and/or assisting with evacuations, bomb searches and life safety alarms as deemed reasonable and prudent Acting as fire/life safety director while assisting emergency authorities and response teams
In accordance with the firm’s leadership principles — train, mentor, and continuously develop all property personnel in providing a best-in-class hospitality experience.
Assist with leading a cross-functional team, including third-party service providers, in the delivery of Hines’ Hospitality Standards.
Assist in coordinating unique event programming with a focus on creating and maintaining a community atmosphere.
Ensure property engagement and service offerings are aligned with Hines' service level standards.
Ensure all corporate objectives and policies are met.