Assistant Property Manager

Boulder Housing Partners•Boulder, CO

3d•$52,000 - $60,320

About The Position

Under general supervision, the Assistant Property Manager provides support to the property managers for project-based voucher (PBV), section 8 project based, affordable, tax credit, and market rate housing in the City of Boulder. Functions include monitoring age receivables, completing financial reports, marketing planning, monitoring activities related to occupancy, processing and monitoring renewal and recertification paperwork, showing apartments, completing compliance reports, filling in for property manager as needed, and performing property management related duties as required. This position supports properties with a higher concentration of project-based vouchers (PBV), which requires a stronger working knowledge of voucher programs and compliance. Property assignments may shift based on portfolio needs. Interpersonal Skills – Commits to finding ways to work with a wide array of people and finds ways to adjust to working in different situations and with people who have different styles. Peer Relationships – Can quickly find common ground and solve problems for the good of all, can solve problems with peers with a minimum of noise, is seen as a team player and is cooperative, easily gains trust and support of peers, encourages collaboration, can be candid with peers. Dealing with Ambiguity – can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty. Self-Knowledge – is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits. Customer Service – Provides exemplary customer service to applicants, residents, community partners, and co-workers.

Requirements

High school diploma or equivalent. At least two years’ experience in the property management field or similar.
Strong organizational experience. Experience with data entry and database management. Ability to accurately verify multiple sources of information and make assessments. Demonstrated ability to communicate with internal and external customers; proven composure in difficult situations; ability to manage and resolve conflict effectively. Attention to detail. Ability to work with diverse populations. Interest, desire, ability and commitment to provide excellent customer service in person and over the telephone. Ability to work independently, take initiative, handle multiple tasks simultaneously, and to assume responsibility for completion of complex workload without close supervision. Acceptable background information, including criminal history. Valid Colorado driver's license and acceptable motor vehicle record.

Nice To Haves

Experience with housing software, particularly Yardi. Affordable housing and tax credit experience highly preferred. Customer Service experience. Bilingual Spanish/English.

Responsibilities

Assist with property management financial processes. This includes the following:
Monitor and post monthly rents for the portfolio.
Monitor resident ledgers.
Monitor and manage age receivables according to policy.
Process demands and ensure rent collection policies are followed.
Perform month end review and reporting.
Review, monitor, and manage GPRI reports.
Assist with processing all paperwork and mailings related to recertifications and renewals. This includes the following:
Maintain and create filing and logging systems for first, second and final mailings.
Process recertification and send notification of recertification to residents.
Mail letters and packets and track return of documents
Review forms for accuracy and completeness. Research and obtain missing information as needed.
Organize paperwork and assist as requested.
Track traffic, enter data into Yardi software system.
Maintain organized resident files.
Assist with lease-up of vacant units. This includes the following:
Respond to inquiries via telephone and walk ins.
Process and maintain waitlists.
Manages marketing plan for the properties.
Process applications for housing.
Conduct landlord references.
Conduct background checks.
Check files for eligibility criteria.
Show available units.
Conduct pre-leasing inspections of vacant units to ensure units are in move-in condition.
Assist with move outs. This includes the following:
Inspect and walk units at move out.
Assess charges with maintenance.
Assess and complete move out disposition.
Process move out file.
Assist property managers by:
Holding office hours on-site as needed
Posting notices at sites
Filing
Interpreting for Spanish-speaking clients
Assist property managers with resident issues, including:
Monitor rent collections and late payment reports.
Initiate and follow up on resident payback agreements.
Assist with resident issues, requests and communications.
Working knowledge of Reasonable Accommodation situations under Section 504
Assist with all other paperwork issues, including but not limited to filing, reporting requirements for the various funders and program administrators.
Performs related duties as assigned to support departmental and organizational needs.
Regular, predictable attendance is an essential function of this position.
Demonstrates professionalism, integrity, and excellent customer service.
Supports BHP's mission, values, and safety standards.

Benefits

Medical, dental, vision health plans.
Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.
Paid life insurance.
Employee wellness program.
Long term disability
13 paid holidays per year plus vacation and sick leave.
Excellent work-life programs, such as flexible schedules, training opportunities, and more.
Select Summer Fridays off (if applicable)

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