Assistant Property Manager

Federal Realty Investment Trust•White Marsh, MD

7d•$70,000 - $85,000•Onsite

About The Position

Federal Realty is a proven leader in the ownership, operation, and redevelopment of high quality retail real estate in the country's best markets. We believe we are one of the most innovative and dynamic real estate companies you can work for. Interested candidates who research Federal Realty hear a lot about the high quality shopping centers and the well-respected real estate team at our core, it's the smaller intangible things that can make working at Federal so satisfying. You see, while we're one of the largest publicly traded real estate investment trusts in the country, as measured by the value of our shopping centers, we're really a very small company by most standards and we try to operate that way. That means that team members with initiative and ability can get involved in many facets of our business over the years. I encourage you to look us up on LinkedIn and follow Federal Realty Investment Trust. We are seeking an Assistant Property Manager to join our team. The Assistant Property Manager will play a key role in supporting the operations team by performing both administrative and hands-on property management duties under the supervision of the Senior Regional Property Manager (SRPM). This is an on-site role at THE AVENUE at White Marsh and will also include responsibilities across the SRPM’s broader portfolio. The ideal candidate will have a strong understanding of commercial property operations, a proactive approach to problem-solving, and the ability to build and maintain positive relationships with tenants, vendors, and internal teams. This position offers the opportunity to gain broad exposure to property management, work closely with experienced leadership, and contribute directly to the success and smooth operation of high-quality retail and mixed-use assets.

Requirements

5+ years of experience as an Assistant Property Manager or Operations Manager in commercial real estate.
Proven experience working in the field at properties and resolving issues independently.
Strong attention to detail and excellent organizational skills.
Ability to handle multiple priorities and manage time effectively.
Strong problem-solving skills and a results-oriented approach to completing assignments and resolving tenant requests.
Desire to learn and improve property operations and work processes.
Excellent verbal and written communication skills.
Proven customer service skills, including the ability to resolve disputes or complaints professionally.
Self-sufficient and able to work independently.
Intermediate proficiency in Microsoft Outlook, Word, and Excel, with willingness to learn new programs.
Ability to perform physical activities related to property inspections and on-site tenant or vendor interactions.
Flexible availability, including evenings, weekends, and holidays as required for property events or operational needs.
Ability to perform essential on-site property inspections, including walking or standing for extended periods, with reasonable accommodations as needed

Nice To Haves

Retail property management experience is preferred.
Bachelor’s degree preferred.

Responsibilities

Build and maintain strong tenant relationships by meeting with tenants regularly, addressing issues promptly, and serving as the primary point of contact for daily property operations, including general maintenance, lease inquiries, security, and parking management. Provide tenant feedback on sales and trends to leasing and marketing teams.
Become familiar with condominium documents, city and county ordinances, and other regulations as they relate to property operations.
Assist in the supervision of third-party vendors such as security, landscaping, cleaning, and maintenance providers. Monitor performance, ensure quality standards, and help define the scope of services needed. Support contract bidding, negotiation, submission, and invoice approval.
Conduct property inspections and quality control reviews with guidance from the SRPM and independently. Review daily security reports and monthly lighting inspections, coordinating maintenance and repairs with vendors and tenants. Communicate effectively with tenants in person and in writing.
Maintain and update tenant contact information. Track required tenant maintenance and compliance with special lease provisions. Organize and maintain property operations files.
Collaborate with key stakeholders, including Marketing, Tenant Coordination, other internal teams, and civic and community leaders, to ensure smooth property operations and positive tenant and community relations.
Code and process invoices, monitor purchases and expenses to ensure budget compliance, and prepare vendor maintenance forms for system entry in Nexus.
Assist with preparation of the annual operating budget and management of operating expenses to keep operations within budget. Work with property accountants on monthly variance reports and with the finance team to forecast property-level cash flows for corporate planning and analysis.
Support completion of accruals, reclassifications, tenant reimbursable billings, aged accounts receivable, and sales report collections.
Assist with high-traffic and special events at the property.
Perform additional tasks or special projects as assigned by the SRPM across the portfolio.