Assistant Property Manager

Palmetto Dunes Oceanfront Resort•Hilton Head Island, SC

About The Position

You will serve on a team whose job is to help the guests of Palmetto Dunes Oceanfront Resort enjoy a memorable stay at the Resort in a home or villa that is clean, safe, and exceeds expectations. You will contribute to the success of the Resort supporting the departments who ensure the cleanliness and quality of all the resort rental units. You will also support other departments in the building as needed. By supporting our company's Noble Purpose, your top priority will be to "care about our guests, and the impact you make on their lives."

Requirements

Computer literacy and the ability to utilize all Microsoft Office Programs and learn additional systems as required.
Solid multi-tasking skills without sacrificing attention to detail
Ability to work effectively and efficiently in a fast paced, constantly changing environment
Willingness and ability to work weekends and holidays as the business requires.
Excellent written and verbal communication skills with a customer service mindset
Ability to type 55 words per minute
Light accounting skills required
Strong analytical and problem-solving skills
1-5 years in a short-term rental industry experience preferred
Minimum 2 year college degree in Business Administration or equivalent related experience, preferred.

Responsibilities

When interacting with each guest, leave them with a "WOW" story to tell about their experience
Share customer impact stories with your team in meetings and with management
Greet all visitors and help them navigate through the office
Provide administrative support for Property Management as well as other Departments as needed
Answer and process all incoming phone calls in a professional manner and respond accordingly
Keep track and on top of daily calendar appointment and meetings
Process all invoices as needed in partnership with Accounting
Maintain proper billing of all work orders associated with daily tasks and special requests
Handle maintenance and repair of all major office equipment, copier, fax, etc.
Inventory and order office supplies and equipment managing the operating and office supply accounts
Ability to work with confidential documents and sensitive information.
Keep up with all filing on a weekly basis for Director of Property Management
Maintain inventory list and key control for property management lock box
Maintain and update Property Management spreadsheets as needed
Prepare Owner’s Packet information as needed
Update SharePoint with all relative information
Assist Property Managers with all correspondence with property owners and vendors
Provide access to units for vendors as needed
Send Regime the new codes for the new units on program
Oversee special projects as requested and/or needed by the Director of Property Management / PM Team
Meet outside contractors / vendors as needed
Assist with housing inspections and report all safety issues and secure all locations for safety
Other duties as assigned