Assistant Property Manager - Naples Manor (Silver Spring, MD)

Enterprise Residential•Silver Spring, MD

1d•Onsite

About The Position

Enterprise is a national nonprofit organization dedicated to ensuring that millions of families have access to good homes. The organization achieves this by supporting community development, aggregating and investing capital for impact, advancing housing policy at all government levels, and directly building and managing communities. Since its inception in 1982, Enterprise has invested $92.0 billion and facilitated the creation of 1.1 million homes across the U.S. and its territories. Working at Enterprise means being part of a diverse and committed team, collaborating with experts, driving systemic change, and advancing racial equity within a supportive career environment. The Assistant Property Manager role is crucial for maintaining a safe and appealing living environment for residents, ensuring high-quality service, resident satisfaction, operational efficiency, and strong financial outcomes. This individual will act as the Property Manager in their absence, engaging regularly with residents, executing sales and marketing strategies, ensuring compliance with company policies and external regulations, managing leases and collections, promoting resident services, and assisting with financial reporting and property expenses.

Requirements

Minimum three years’ experience in property management, leasing, or a related field.
High School Diploma or G.E.D.
NCHM COS (Certified Occupancy Specialist) & TCS (Tax Credit Specialist) Certification or equivalent certification from a nationally recognized compliance training program and experience, or ability and commitment to obtain certifications at the next available course offering.
Ability to work in a fast-paced environment demonstrating strong organizational and follow up skills along with an ability to manage multiple priorities.
Strong verbal and written communication skills with the ability to interact, in English, with a diverse group of associates, residents and external agencies.
Ability to apply reason, logic, and problem-solving skills to resolve typical operational issues.
Ability to read, in English, at a level sufficient to understand policies and procedures, safety notices, general business correspondence and/or documentation.
Strong computer and keyboarding skills with proficiency in Microsoft Word and Excel and the ability to quickly master new applications.
Excellent interpersonal skills.
Positive attitude, enthusiasm and energy.
Strong customer service orientation to older adults.
Strong attention to detail.
Ability to handle a high volume of telephone calls.
Possess and maintain timely and reliable transportation.

Responsibilities

Ensures a safe and attractive living environment for residents, exceptional quality and service, sustained resident satisfaction, operational efficiency, and strong financial results.
Serves in the capacity of the Property Manager in his/her absence.
Interacts routinely with residents; communicates effectively, appropriately, and courteously with residents, associates, management and guests to ensure that all areas of concern are addressed promptly and professionally.
Implements sales and marketing activities both on and off site to achieve occupancy goals.
Recommends strategies to adjust activities as needed in response to market conditions, competitive pressures, apartment turnovers, and other factors influencing occupancy.
Maintains knowledge of competitive properties and market trends and makes recommendations as appropriate.
Complies with Enterprise Residential’s policies and procedures and external regulatory requirements.
Ensures solid understanding of Enterprise Residential’s operational and human resources policies and procedures.
Ensures strict compliance with the Fair Housing Act.
Shows and leases apartments.
Qualifies prospective residents in compliance with program requirements.
Manages lease renewal process.
Collects rents, monitors and manages delinquencies and collections, and maintains accurate records.
Provides direction to the team in the absence of the Property Manager.
Promotes resident services initiatives in conjunction with the Resident Services Department.
Drives efforts at the community level, engaging residents in social, educational, planned activities and events.
Prepares, monitors, and distributes reports on a variety of operational and financial data.
Assists in processing property expenses such as vendor invoices.
Participates in and attends all required training sessions.
Keeps Property Manager informed of any information that could affect property operations.
Supports other communities as assigned by management.
Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws when participating in recruiting, interviewing, hiring, and training associates; planning, assigning and directing the work of associates; appraising performance, rewarding and counseling associates; addressing complaints and resolving problems.

Benefits

Annual performance bonuses
Generous paid leave programs
Dental care plans
Health care plans
Vision care plans
Family-building benefits such as adoption and surrogacy support
Flexible work arrangements
Health advocacy
Employee Assistance Program (EAP)
Mental health benefits
Financial education
Wellness programs
Auto-enrollment in the company’s 401(k) plan with employer matching contributions
Learning and development opportunities
Tuition reimbursement for job-related courses and certifications