Assistant Property Manager/Resident Service Coordinator

Barkan Management Company • Fitchburg, MA

4d

About The Position

The Assistant Property Manager/Resident Service Coordinator plays a crucial role in supporting the overall management and operation of an affordable residential community. This position is responsible for assisting in maintaining high occupancy rates, processing recertifications, ensuring tenant satisfaction, resident events, assisting with overseeing property maintenance and administrative functions. The Assistant Property Manager collaborates closely with vendors, tenants, and the property management team to address issues promptly and efficiently. This role requires a proactive approach to problem-solving and the ability to manage multiple tasks simultaneously to contribute to the financial success and smooth operation of the property. Ultimately, the Assistant Property Manager helps create a well-maintained, and welcoming environment for tenants while supporting the property manager in achieving organizational goals.

Requirements

• High school diploma or equivalent required; associate degree or higher in business, real estate, or related field preferred.
• At least 1 year of experience in property management at an affordable housing community.
• Basic knowledge of property management software and Microsoft Office suite.
• Strong organizational and communication skills with the ability to manage multiple priorities.
• Experience working with residential property management systems such as Yardi, Onesite, or similar platforms.
• Familiarity with local landlord-tenant laws and fair housing regulations.
• Demonstrated ability to handle conflict resolution and tenant relations effectively.
• Experience in recertifications and lease administration.

Nice To Haves

• Certification in property management (e.g., Certified Apartment Manager or similar) is a plus.

Responsibilities

• Assist in day-to-day property operations including tenant relations, recertifications, lease administration, and rent collection.
• Coordinate maintenance requests, ensuring timely resolution of issues and compliance with safety standards.
• Communicate effectively with tenants, vendors, and contractors to facilitate smooth property operations and resolve concerns.
• Maintain accurate records of leases, tenant communications, maintenance activities, and other property-related documentation.

Benefits

• Medical/Dental/Vision
• Flexible Spending Accounts
• Life Insurance
• Short and Long-Term Disability
• Paid Time Off
• 401(k) Match
• Group Legal/Critical Illness/Hospitalization/Accident/Pet Insurance
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED