Assistant Property Manager/Leasing Manager

GMH Associates•Baton Rouge, LA

About The Position

The Assistant General Manager/Leasing Manager primary responsibility is to support the General Manager in all aspects of managing the property. The main focus will always be on customer service, resident retention, fiscal success, and daily operations. The Assistant General Manager/Leasing Manager will serve in a critical role of delivering the best beginning-to-end-living experience in the industry and management of the community. The AGM should be prepared to run the property in the absence of the GM.

Requirements

2-3 years’ experience in student housing—Strongly Preferred
2 years of experience in a management role with a proven track record of achievements
Experience and knowledge of Yardi or Entrata systems
Strong financial, organizational, analytical and decision-making skills
Strong internet, Microsoft Office, and spreadsheet skills
Working knowledge of Social Media and online presence
Maintain a high degree of professionalism and foster positive relationships with residents

Responsibilities

Maintain positive resident relations through outstanding service
Participate in the daily operations of the property
Work with corporate marketing manager to deliver strong leasing and marketing initiatives
Participate in weekly team meetings
Participate in resident retention and leasing events
Maintain and monitor the systems and procedures for service requests and follow-ups
Have a strong knowledge of the resident database, accounts receivable, and accounts payable
Provide full administrative support, including phone support, typing, reports, filing and distribution of correspondence
Ensure all property files are prepared and maintained in an orderly and logical manner, including leases and contracts
Collect and secure rental payments
Conduct phone, online, and in person sales with prospective residents and renewals
In conjunction with the leasing team, develop, plan, & execute all leasing events & activities
In conjunction with the leasing team, develop, plan & execute all resident retention events
Maintain understanding of the market/competitors by completing market surveys
Compile and submit weekly reports; Compile and submit market survey