Assistant Property Manager and Staff Supervisor

The Road Home•Salt Lake City, UT

10d•$24•Onsite

About The Position

The Assistant Property Manager is responsible for supporting and assisting the property manager with the management of all on-site operations and achieving property financial and operational objectives as defined by the property owner and the management team. In addition, this position is primarily responsible for ensuring all traffic, prospect, leasing, renewal, and revenue data is correctly tracked in the property software, producing daily, weekly and monthly activity and operating reports, and maintaining resident files. This position also works with the property manager to ensure that all activities comply with all local, state, and federal employment, housing, safety, landlord/tenant, and real estate laws. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time. This is an in-person position.

Requirements

Must pass a pre-employment background check and drug screening.
High school diploma or GED required
Two years’ experience in property management preferred
Ability to use Microsoft Word and Excel, and Property Management Software.
Strong interpersonal skills and ability to work with diverse populations.
Provide thoughtful and attentive customer service by communicating clearly and handling difficult situations with professionalism, patience, and empathy.
Use basic computer programs (email, spreadsheets, and more) and have basic computer skills.
Ability to accept supervision, direction, and feedback with openness.
Communicate clearly and effectively with clients, coworkers, and supervisors using verbal and written communication.
Ability to lift and move heavy items up to 25 pounds
Ability to sit, stand, and move for at least an hour at a time or more.
Ability to bend, squat, kneel, twist, push, and pull to perform job functions.
Ability to use stairs or steps.
Ability to safely climb stairs, ladders, and step stools.

Nice To Haves

Experience working with diverse and/or vulnerable populations is preferred.
Tax Credit Compliance certification preferred
Experience in developing and maintaining liaisons with various agencies and programs, and working collaboratively with other Housing agencies and related entities preferred.
Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities.
Knowledge of U.S. Department of Housing and Urban Development regulations as they relate to housing programs for low income or elderly persons, and people with disabilities.

Responsibilities

Supervise all Resident Advocates at Palmer Court, including scheduling, performance plans, merit increases, hiring, discipline and terminations.
Maintain good relations with residents.
Work with property manager and other members of the property team to create a safe and participatory Housing Focused environment, and to adhere to budgeted cost parameters.
Handle preparation of all resident notices, including monthly newsletters, resident activity notices, late payment notices and eviction notices.
Respond to inquiries, phone calls, correspondence and e-mail in a timely and responsive manner.
Manage cameras, review tapes, ensure staff are doing camera rounds, know and understand how cameras work to utilize full potential in recording activity. Make copies as necessary for police or attorneys.
Maintain security at all entrances, doors and gates onto the property. Report any maintenance problems to maintenance staff and advise property manager.
Maintain visitor and guest logs: Ensure resident visitor files have current resident information and emergency contact information. Review to ensure procedures are followed. Trespassing, etc.
Work with Property Manager to hire, train, and develop on-site employees according to company policy and procedure, and with counseling and reviewing employees as necessary.
Interact with peers, residents, volunteers, visitors and general public in appropriate and courteous manner.
Work with on-site staff to ensure that resident issues are resolved in a timely fashion as is follow up as needed.
Agency Enhancement: Participate in and support activities and events, including acceptance and completion of additional assignments. Support agency mission, demonstrate a willingness to work and cooperate with others. Participate in training, incorporate new skills into job responsibilities, and share information with associates.
Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
Participate in emergency drills and environmental safety activities, as required.
Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
Maintain regular and reliable attendance as an essential function of this position.
Other duties as assigned.
Follow Rent Collection Policy. Make daily deposits of all receipt.
Produce weekly and monthly property activity reports, including keeping a daily log of activity at the property.
Take service requests from residents and work with property team to ensure adherence to customer service standards.
Prepare balance statements and notices for non-payment of rent and other violations. Coordinate with property manager the status of client accounts.
Aware of Property Manager with the eviction and rent process.
Work with property manager and maintenance team to ensure that apartment units, common areas and grounds are maintained according to Tax Credit and HUD required housing quality standards.
Inspect units, common areas and property routinely to insure adherence to state housing quality standards.
Manage Pest Control procedures and treatments
Work with property manager and maintenance staff to schedule make-ready work and ensures apartments units are available for scheduled move-ins.
Model trauma-informed leadership in all interactions with staff and guests.
Provide clear, constructive feedback to staff regularly, fostering growth and accountability.
Hire, train, mentor, and support team members through hands-on guidance and resource sharing.
Delegate tasks effectively while ensuring equitable distribution of workload.
Resolve conflicts promptly and professionally, using de-escalation techniques and leading difficult conversations with kindness and directness.
Uphold agency policies consistently and lead by example.
Conduct regular one-on-one meetings with employees to exchange feedback, actively listen, and address professional development needs.
Develop and implement performance improvement plans and other corrective actions when needed, with measurable goals, equipping staff with the tools and guidance to achieve success.
Collaborate cross-departmentally to align team goals with organizational mission.
Monitor and ensure completion of all mandatory training, while maintaining accurate participation records.
Track and report on team performance metrics (attendance, outcomes, etc.), as needed.
Perform employee evaluations as scheduled, offering actionable feedback and tailored support.
Advocate for staff needs while balancing operational priorities.
Actively engage with and honor the unique backgrounds, identities, and experiences of all individuals we serve.
Advance the agency’s commitment to honoring diverse ethnic and cultural heritages through daily actions that foster genuine belonging.
Implement Housing Focused principles, risk management strategies, and high-access services as foundational to our mission.
Maintain healthy boundaries using trauma-informed approaches in all interactions.