Assistant Project Manager – Regional Portfolio Operations

Cresa•Boston, MA

22h•Onsite

About The Position

At Cresa, we believe our clients deserve better. A better space to work, create, build, grow. A better outcome for their people and organization. A better partner who puts their needs first, helping them navigate the landscape, tilting the playing field in their favor and giving them an insider’s edge. Our mission is to find and foster the best environment for every business. Our purpose is to think beyond space - strengthening those we serve and enhancing quality of life for our clients and employees. We are built to champion our clients’ aspirations through real estate. When considering partnership, we strive to connect with those who share our values: Work Together, Create Value, Be Tenacious, Enhance Community, and Embrace Diversity . We believe in being the change. We work together to find new ways of doing things that create value for our clients — and for each other. Because there is not much that feels better than collaborating to make a positive difference each day. At Cresa, we offer an opportunity to be part of something bigger. To learn, advance, mentor and be recognized. Your voice will be heard, and you will be valued for both your individual and team contributions. Job Summary The Assistant Project Manager - Regional Portfolio Operations supports the coordination of activities of the regional portfolio operations team and vendor partners to provide complete support to the client. successful candidate has an ability to communicate clearly with all parties involved in communications, operations, including key stakeholders, internal customers, team members, and vendor partners to lead a project team around a common set of goals. This role requires the ability to demonstrate exceptional customer service, teamwork, and attention to detail to ensure client satisfaction. Must be able to deal with ambiguity and conflict while maintaining professionalism and focus on the project goals. In addition, this role has significant direct client interface and is critical to creating strong relationships with our clients. They are the first step in escalating issues or risks that surface and therefore need strong problem-solving skills and an ability to provide direction to the team on how to address these situations. This position is required in office a minimum of 4 days a week.

Requirements

Minimum 2-3 years of related experience in project management and/or real estate and facilities management.
Exceptional customer service skills and ability to interface with clients effectively.
Excellent written and verbal communication skills. Role requires daily communication with client and team members.
Ability to work independently, take initiative and be proactive.
Proficiency in MS Office Suite (Word, Excel, One Drive, Visio) and SharePoint, or similar software programs.
Excellent organization, time management, and detail orientation.
Must be able to move within and between client buildings more than 50% of the day.
Must be available evenings and weekends depending on project deadlines.
The person in this role needs to be able to occasionally lift up to 25 pounds.
Able to travel as needed for individual projects within North America

Nice To Haves

Associate’s degree preferred - not required.
Experience in Commercial Real Estate industry a plus.

Responsibilities

Support multiple complex projects simultaneously from inception to close out.
Demonstrate capability to read and understand project documents including but not limited to agreements, contracts, drawings, client work requests, vendor proposals, electrical, data management documents, and building infrastructure documents
Develop custom communications for large team move projects and support oversight of communications within moves in-flight.
Support regional project managers with data integrity for move lists, validations, and ad-hoc support as requested.
Effectively manage high-sensitivity customers, vendors, and situations at both project (tactical) and program (strategic) levels.
Serve as support for regional issues and risk escalations and creatively problem solve and provide recommendation on the actions that should be taken.
Strong relationship building skills with client, representing the project and Cresa.
Develop and maintain complete knowledge of vendor services and capabilities, processes, and deliverables.
Support project coordination meetings with associated stakeholders and vendors for projects assigned (ex. Operations to Migration, Transition to operations, etc.
Initiate and act on program-level needs as they arise or escalate to leadership as needed.