Assistant Program Specialist
About The Position
Responsibilities • Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations) • Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues • Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs • Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students • Assist with program orientations, and the processing of assessment documentation and test results • Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed • Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database • Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund • Perform additional duties and projects as assigned by management Qualifications • High School Diploma or GED required; College Degree preferred • Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment • Spanish bi-lingual required • Basic skill level in Microsoft Word and Excel preferred • Knowledge of databases, social media and online learning platforms preferred • Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure • Strong verbal and written communication skills; ability to work both independently and as a team player • Ability to travel to various sites in the New York Metropolitan Area required
Requirements
- High School Diploma or GED required
- Minimum three (3) years administrative experience required, preferably in a general office or adult learning environment
- Spanish bi-lingual required
- Basic skill level in Microsoft Word and Excel preferred
- Excellent organizational skills, keen attention to details, and ability to work well under deadline pressure
- Strong verbal and written communication skills; ability to work both independently and as a team player
- Ability to travel to various sites in the New York Metropolitan Area required
Nice To Haves
- College Degree preferred
- Knowledge of databases, social media and online learning platforms preferred
Responsibilities
- Provide programmatic and administrative support to the Program Specialists in the Adult Education area (Foundations)
- Serve as intake coordinator with members to provide accurate information on programs and policies, referring members as appropriate; collect and conduct quality assurance on documentation required; and problem solve member issues
- Schedule members for classes, liaise with instructors, and organize all logistical aspects of various Adult Education programs
- Learn the functionalities of the Learner Management System to assist with tracking registration, generating lists of applicants and following up with students
- Assist with program orientations, and the processing of assessment documentation and test results
- Complete and submit required paperwork to the Department of Program Administration on a timely basis, ensuring that protocols for attendance and other instructional activities are followed
- Assist Program Specialists in monitoring and tracking program outcomes, attendance and other data using the internal tracking database
- Provide quality customer service to members, as well as accurate and timely information about various program, the department and the Fund
- Perform additional duties and projects as assigned by management
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
