Assistant Program Manager

Sojourner Center•Phoenix, AZ

About The Position

Job Summary: the Assistant Manager is responsible for implementing, leading, monitoring, and supervising Sojourner Centers Case Management Team. The position responsibilities include providing direct service leadership for Shelter Case Managers and Workforce Development Case Managers. Additional functions include staff skill development with regard to service delivery and adherence to agency policies and procedures; evaluation of the services offered and the needs of participants; collaboration with other departments in the agency to coordinate services. Ensures case management services and program elements follow a trauma-informed approach and align with Sojourner Center’s philosophy of care.

Requirements

Bachelors’ degree in social work, human services or a related field with 2 years supervisory experience or; Equivalent combination of education and experience will be considered; experience in managing a residential setting is required.
Case Management experience; Experience supervising case management positions highly preferred.
Ability to obtain a Level I Fingerprint Clearance Card.
Valid Arizona Driver License, proof of automobile insurance and Motor Vehicle Record acceptable to Sojourner Center’s insurance company.
First Aid and CPR certification.

Responsibilities

Provides support, training, and resources for all case management staff in Crisis Shelter and Workforce Development Program.
Collaborates and cultivates positive relationships with community education and workforce developments systems and agencies. Including apprenticeship opportunities, and job opportunities for participants at local businesses/industries.
Works with businesses to identify needs and develop appropriate ongoing training including; classes, relevant assessments, volunteer recruitment, and skill-specific workshops.
Will serve as a liaison for program goal attainment.
Works with all other programs and shelters to identify participants eligible for the Workforce Development Program.
Provides professional development, team development, domestic and sexual violence training, and leadership training to Sojourner Center staff. Provides ongoing supervision and annual reviews to assigned direct reports.
Reviews and offers feedback of daily operations by reviewing Shift Report, Weekend Prep, and Shift Exchange documentation. Ensures tasks and prioritizes accordingly during shift, based on coverage needs.
Through daily staff meetings ensures quality service delivery and attends staffing meetings of participants’ programs. Promotes culturally appropriate service provision.
Works closely with the Program Managers, recognizes and effectively responds to impacts of domestic violence and trauma; additionally, provides ongoing training for staff regarding recognition of and supportive interventions for domestic violence survivors.
Discerns and prioritizes needs of program participants, staff, and the agency and takes appropriate action to efficiently and effectively meet the needs utilizing critical thinking, team problem solving, program development, and involvement with all levels of management, as appropriate and by following the On-call Paging Matrix.
Recognizes and effectively responds to impacts of domestic violence, human trafficking and trauma; identifies/adapts to crisis events, taking appropriate actions while providing direct services as necessary.
Ensures all contractual obligations both financial and programmatic are met. Including accurate and timely completion of data relevant to participant and community partner services and contractual obligations. This includes ongoing competency-based assessments, participant interest surveys, community partner surveys, and participant career interest inventories.
Documents services in accordance with established guidelines and consistent with QA standards.
Supervises the Crisis Shelter Case Managers and the Workforce Development Case Managers, holds on-call responsibilities and other duties as from time-to-time assigned.