Assistant Program Manager - Day Support Program

ServiceSource • Oakton, VA

10d • $21

About The Position

Make a Difference Every Day! Are you passionate about helping others thrive? ServiceSource is looking for a compassionate and motivated Assistant Program Manager to join our Oakton Day Support Program, supporting adults with developmental disabilities in a positive, inclusive environment. Why You’ll Love Working With Us: Competitive Pay: $21.00/hour Work-Life Balance: Monday–Friday, 8:00 AM–4:30 PM No evenings, weekends, or on-call! Generous Time Off: 3+ weeks of paid time off in your first year 7 sick days 11 paid federal holidays Career Growth: Clear pathways for advancement and promotion Education Support: Tuition reimbursement & professional development Wellness Perks: $500 annual wellness reimbursement Comprehensive Benefits: Health, vision, dental, retirement matching, and more Peace of Mind: 100% company-paid life, AD&D, and disability insurance Join a team that’s been making an impact for over 50 years in Northern Virginia. If you’re ready to build a rewarding career while changing lives, we’d love to meet you! 👉 Apply today and start your journey with ServiceSource! Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities . Job Summary Serve in an assistant capacity to the Program Manager. Serve in an acting capacity in the absence of the Program Manager. Assist in the development and implementation of services, supports, and programming of persons served. Provide support to staff to ensure active engagement and a healthy and safe environment.

Requirements

• high school diploma or General Educational Development (GED)
• Three to five years’ experience working with individuals with developmental disabilities required
• Knowledge of behavior support principles and practices.
• Ability to use good judgment and decision-making skills.
• Ability to communicate verbally and in writing effectively.
• Ability to relate to people at all levels of the organization.
• Well organized and self-directed individual who is a team player.
• Strong computer skills including the ability to use Microsoft Office.
• physical ability to assist individuals with toileting, mobility, transferring, etc.

Nice To Haves

• Supervisory experience preferred

Responsibilities

• Perform the duties of the Program Manager in their absence.
• Ensure the daily operations are fulfilled and running smoothly.
• Maintain communication with pertinent management and staff regarding issues and concerns relating to the site.
• Assist the Program Manager in providing support to the individuals served according to their desires and choices and to staff as needed.
• Maintain familiarity and ensure ongoing compliance with organizational polices, and other regulatory bodies (Medicaid, Licensing, CARF, etc.) as it pertains to individual’s records, plans and documentation.
• Assist with development, completion, and review of all participant evaluations, assessments, person-centered plans, progress reports, daily notes, data collection, and other supporting documentation in a timely and accurate manner.
• Provide support/training to staff, as needed, to ensure accuracy and completeness of all documentation and to maintain proper ratios.
• Encourage and provide active engagement in all community-based and program location based daily group and individual activities including but not limited to: community integration, personal care, mobility, behavior intervention, medication, training, communication, coordination of schedules, and supervision of participant’s activities.
• Promote a safe, clean, and orderly environment and report unsafe conditions immediately.
• Demonstrate proper behavior support techniques, following written protocols and procedures.
• Immediately apprise the Program Manager, Nurse, etc. of any medical concerns, APS allegations and injuries.
• Perform other related duties as assigned.
• Establish/maintain communication with family members, authorized representatives, guardians, residential providers, support coordinators, regarding participants’ progress, schedule, community activities, illness, incidents, etc.
• Model and assist staff in providing active engagement in all daily group and individual activities.
• Encourage and support staff to maintain compliance with organizational policies and procedures, State and Federal regulations as applicable.
• Participate in department meetings, participant meetings as assigned, and staff meetings.
• Complete in an accurate and timely manner and in accordance to standard operating procedures all assigned documentation, attendance rosters, etc.
• Perform quality assurance of data, quarterly reports, etc. to ensure accuracy and compliance.
• Train/support staff as needed to ensure accuracy.
• Maintain up-to-date program participant information.
• Remain current with annual trainings as per company and regulatory standards.

Benefits

• Health coverage for you and your family through Medical, Dental, and Vision plans.
• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.
• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.
• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.
• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.
• A generous paid time-off program in which the benefits increase based on your tenure with the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees