Assistant Program Director

The Montgomery County Coalition for the Homeless•Rockville, MD

About The Position

General Description: The Assistant Program Director of Home First and Hope Housing (HF/HH) will provide direct supervision to the Case Managers and help manage the HF/HH permanent supportive housing programs under the direction of the Program Director. Essential Duties and Responsibilities: Provide direct supervision to the Home First & Hope Housing Case Management Staff. Consult with Program Director on clinical, administrative, and programmatic issues. Attend the Coordinated Entry System meetings; coordinate and track the referral process. Conduct orientation and training of new program staff. Provide back-up case management services when necessary. Represent programs at service provider meetings. Enter client data into HMIS and Apricot 360 as needed. Monitor case management input in HMIS (runs reports and verifies proper documentation of client services in HMIS regularly) and Apricot 360. Provide data to the Program Director for bi-monthly Board Reports. Gather data for the quarterly City of Rockville reports. Monitors contract deliverables and quality assurance of client case files. Ensure staff take all necessary MCCH assigned trainings, offer guidance, support, and mentoring as needed. On call to provide guidance 24 hours per day. Other duties as assigned.

Requirements

Bachelor’s degree in a human services field, Master’s preferred.
Minimum of one year of supervisory experience.
Hands-on experience in social and human services field dealing with diverse populations.
Knowledge of principles, methods and procedures of case management, housing first, harm reduction and trauma informed care.
Knowledge of principles, methods and procedures of addiction, mental illness, and co-occurring diagnosed populations.
Ability to negotiate and maintain positive relationships with co-workers and clients.
Ability to manage and maintain fiscal accountability.
Ability to comprehend and follow guidelines of grants and contract agreements.
Knowledge of word processing and spreadsheet software.
Advocate for homeless population.
Must have a reliable car and transport clients as necessary.

Nice To Haves

Master’s preferred.

Responsibilities

Provide direct supervision to the Home First & Hope Housing Case Management Staff.
Consult with Program Director on clinical, administrative, and programmatic issues.
Attend the Coordinated Entry System meetings; coordinate and track the referral process.
Conduct orientation and training of new program staff.
Provide back-up case management services when necessary.
Represent programs at service provider meetings.
Enter client data into HMIS and Apricot 360 as needed.
Monitor case management input in HMIS (runs reports and verifies proper documentation of client services in HMIS regularly) and Apricot 360.
Provide data to the Program Director for bi-monthly Board Reports.
Gather data for the quarterly City of Rockville reports.
Monitors contract deliverables and quality assurance of client case files.
Ensure staff take all necessary MCCH assigned trainings, offer guidance, support, and mentoring as needed.
On call to provide guidance 24 hours per day.
Other duties as assigned.