Assistant Program Director

UMass Memorial Health•Worcester, MA

6d•$75,109 - $141,981

About The Position

Joining UMass Memorial Health – Community Healthlink (CHL) makes you part of a team doing work that is often life changing for those we serve. We provide high-quality behavioral health care services to individuals, couples, and families that is fulfilling both professionally and personally. CHL has been a leader in central and north Worcester County for over four decades in providing care to those facing mental illness, homelessness and substance use and recovery. This position plays a key supportive role in the daily operations and clinical management of behavioral health programs. Working under the direction of the Program Director, this role ensures the smooth implementation of program services, operational workflows, and quality monitoring. Contributes to financial oversight, staff support, and compliance activities while fostering a client-centered and performance-driven culture.

Requirements

Master’s degree in Clinical Social Work, Mental Health Counseling, or Marriage and Family Therapy; or a Doctoral degree in Psychology.
Assistant Program Director I: LCSW; Candidates who are eligible for independent licensure of LICSW, LMHC, LMFT, or Licensed Psychologist AND who have completed 1 year of post-masters clinical work experience may be considered.
Assistant Program Director II: Independent licensure in behavioral health in Massachusetts (Licensed Psychologist, LICSW, LMHC, or LMFT).
Early Intervention candidates may be credentialed in alternative disciplines as permitted within the Early Intervention model; providing such credentials meet standards of the discipline to bill services and provide supervision to clinical staff.
Direct clinical experience in mental health and/or substance use treatment settings.
Experience supervising clinical staff in behavioral health programs.
Demonstrated strength in written and verbal communication.
Strong organizational skills; able to lead in a fast-paced and dynamic work environment.
Possession of a valid U.S. driver’s license and reliable transportation for travel across program sites.
Knowledge of behavioral health services, performance specifications, regulatory requirements, and clinical best practices.

Nice To Haves

Experience working with and leading programs that serve diverse populations, including historically marginalized communities.

Responsibilities

Supports all aspects of program functioning and management at the direction of the Program Director.
Implements and monitors systems that support financial health, including budgeting and billing practices.
Assists in day-to-day clinical operations, including service delivery coordination and quality assurance.
Ensures program model of care is implemented consistently
Collaborates with Program Director and supervisors on program improvement initiatives.
Participates in and provides staff development and onboarding activities.
Assists with preparing reports, audits, and regulatory documentation as required.
Promotes positive internal communication and a culture of accountability.
Completes required documentation, activities, and fulfills requirements for grants, contracts, and projects as assigned. Liaises with relevant stakeholders.
Provides after-hours and on-call support to program as assigned.
Provides clinical consultation and support to staff.
Provides crisis intervention as needed.
Provides individual and group supervision to program staff as required.
Under the direction of the Program Director, and consistent with agency practice, provides direct clinical services to clients through a small, secondary caseload.
Directs and supervises assigned personnel including completing performance evaluations, scheduling, orientation, professional development, and training. Makes recommendations on employee hires, transfers, promotions, salary changes, discipline, terminations, and similar actions. Resolves grievances and other personnel problems within position responsibilities.
Develops and recommends the budgets for the areas managed. Manages activities to assure financial goals are met.
Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved.
Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation; and fosters the effective integration of efforts with agency and system-wide initiatives.
Ensures comprehensive knowledge and execution of program model, agency and industry standards, and contract terms and deliverables.
Encourages and supports diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, respect, tolerance, civility and acceptance toward all employees, patients, and visitors.
Integrates diversity into departmental objectives, such as hiring, promotions, training, vendor selections, etc.
Participates in performance improvement initiatives and demonstrates the use of quality improvement in daily operations.
Ensures compliance with regulatory agencies such as CARF, DPH (Department of Public Health), BSAS, Department of Mental Health, Mass Health, etc. Develops and maintains procedures necessary to meet regulatory requirements.
Ensures that department complies with agency established policies, quality assurance programs, safety, and infection control policies and procedures.
Ensures adequate equipment and supplies for department.
Develops and maintains established departmental policies, procedures, and objectives.
Ensures compliance to all health and safety regulations and requirements.
Maintains, regular, reliable, and predictable attendance.
Performs similar or related duties as required or directed. All responsibilities are essential job functions.