Assistant Program Director

The Delores Project • Denver, CO

14d • $76,000 - $82,000

About The Position

Founded in 2000 as a winter-only, overnight shelter for women, The Delores Project has grown to offer low-barrier, housing-focused 24/7 shelter for unaccompanied adult women, transgender and non-binary people, supportive housing for formerly chronically homeless individuals with disabilities, and a robust suite of wrap-around services, including on-site behavioral healthcare. The organization also provides community-based aftercare services for clients who have transitioned from homelessness to housing. At The Delores Project, we believe community and belonging are essential to healing from the trauma of homelessness. In addition to a shelter, we are a community that not only meets people’s basic needs and provides access to housing resources, but we also provide clients with a supportive community in a therapeutic environment so they can begin to heal from the trauma of homelessness and are more successful in maintaining housing and stability once they graduate from our programs. We are client-centered and strengths-based in our approach and practice of harm-reduction and trauma-informed models of care in all our programs. Our engagement with one another is rooted in our values of hospitality, integrity, collaboration, transparency, accountability, respect, and dignity for each community member, including staff and volunteers. Those who share these values are passionate about working with people in crisis, and ending homelessness may be a great addition to our diverse and talented team. Job Description: The Assistant Director (AD) directly supervises our Operations Manager and Program Manager, who collectively oversee all shelter and housing staff members. This position is required to regularly monitor staffing levels and performance, program outcomes, shelter maintenance, and represent the organization to external stakeholders, including Board members, government officials and agencies, funders, and other nonprofit partner organizations. The AD is a member of the leadership team, which includes the Director of Programs and Impact, Director of Development and Communications, Director of People and Culture, Director of Business and Finance, and the CEO. Together with the leadership team, the AD helps drive strategic initiatives and serves as a leader to staff across the organization. This position provides vacation relief and on-call support for the operations supervisory team.

Nice To Haves

• At least five years of staff supervision experience.
• Degree in relevant field (human services, social work, marketing/ communications, human resources, finance, nonprofit management, etc., depending on role).
• Lived experience relevant to, or shared identities, with those The Delores Project serves, including Indigenous people, communities of color, LGBTQIAI+ individuals, those with disabilities, and transgender and nonbinary people.
• The desire to work as part of a team- to make decisions creatively and collaboratively and to act in the best interest of one another and the organization.
• Lived or work experience with people who have been victims of trauma, those with mental health challenges, substance use disorders, those with traumatic brain injuries, and/ or disabilities.
• High emotional intelligence and self-awareness, commitment to assuming the best intent of others.
• Prior training in mental health first aid, de-escalation, vicarious trauma, harm reduction, and crisis intervention.
• Ability to be non-judgmental of other people’s identities and life choices.
• An understanding of professional boundaries and how to model and maintain them with colleagues and people with diverse needs and from diverse backgrounds.
• Ability to positively and professionally represent The Delores Project to a diversity of stakeholders.
• Ability to speak Spanish or American Sign Language fluently.
• Good problem-solving, decision-making, and communication skills, and the ability to take initiative and work independently.
• Ability to thrive in a dynamic and ever-changing work environment, ability to switch priorities and gears as necessary.
• Willingness to engage in continuous learning and conversations around diversity, equity, inclusion, justice, and belonging.
• Ability to pass a background check (TDP is a second-chance employer and encourages all interested candidates to apply).
• Schedule flexibility based on the needs of the role/ team/ organization, including some evening and weekend hours when necessary and the ability to attend quarterly all-staff meetings on Saturday mornings.

Responsibilities

• Directly supervises the Operations Manager, who manages three supervisors and the shelter assistant team, and all shelter and housing day-to-day operations.
• Directly supervises the Program Manager, who manages all TDP case managers, including rehousing case managers, the housing navigator, and supportive housing case managers.
• Directly supervises the Clinical Supervisor, who manages the Behavioral Health Counselor and Group Facilitator.
• Works in partnership with the Group Facilitator to ensure the provision of on-site life skills programming, training, and therapeutic groups.
• Supports shift supervisors in ongoing supervision of shelter assistant staff.
• Ensures services are provided in a trauma-informed manner and environment.
• Ensures safe, effective, and hygienic operations of the shelter.
• Oversees, updates, and communicates all housing and shelter policies and procedures
• Supports the Operations Manager in maintaining staff schedules to meet the needs of shelter and supportive housing operations.
• Regularly tracks and evaluates program data, including use of HMIS.
• Supports Operations and Program Managers in budgetary oversight.
• Oversees grievance and appeals policies and processes.
• Provides vacation relief for on-call staff, stepping into on-call duties when a regular member of the on-call rotation is unavailable.
• Provides ongoing training and professional development opportunities for staff.
• Represent TDP externally with a variety of stakeholders.
• Co-facilitates weekly supervision team meetings with the Director of Programs and Impact.
• Oversees shelter maintenance and facilities partnership with Ohana.
• Oversee changes and updates to the shelter operations manual.
• Supports Programs and Operations Managers in planning and facilitating monthly operations team meetings.
• Provides backup payroll support in the absence of a manager.
• Participate in weekly Director’s meetings and bi-monthly leadership meetings.
• Attends weekly manager meetings and workshops with the Director of Programs and Impact.
• Additional responsibilities as needed.

Benefits

• The Delores Project offers a generous benefits package including 13 paid holidays, birthday pay, generous Paid Time Off, medical/ dental/ vision/ life/ an optional flex-spending account, free RTD Ecopass, and an optional Simple IRA/Roth IRA with a 3% employer match. Kindly human, NB Pet Telehealth, Pet Care, Optional Voluntary life insurance, Optional Legal Shield, Optional ID Shield, WFH Flexibility. Plus receive $150 signing bonus before your first paycheck. This signing bonus is subject to all applicable state and federal taxes and withholdings

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees