Assistant Program Director, ICR

Community Access•New, NY

13h•Onsite

About The Position

Community Access, founded in 1974, is a pioneer of supportive housing and social services in NYC for people with mental health concerns. The organization leads advocacy efforts to promote human rights, social justice, and economic opportunities, operating on the principle that individuals are experts in their own lives. Its programs span 25 locations, including over 1200 units of supportive housing, the Howie the Harp Advocacy Center, Peer-driven Crisis Respite Center, Adult Home Initiative, Assertive Community Treatment (ACT), and the Intensive Mobile Team (IMT). The OMH licensed Intensive Crisis Residence (ICR) is inspired by the Soteria model, offering an alternative to psychiatric hospitalization for individuals experiencing acute psychiatric crises. It provides a stabilizing, home-like environment with 24-hour peer support and treatment services for up to 28 days, focusing on developing awareness and skills for managing mental health concerns. The ICR emphasizes shared living, positive recovery expectations, validation of subjective experiences, 1:1 support, and self-determination. Services are voluntary, encouraging guests to maintain daily responsibilities. The program also focuses on discharge planning for safety and wellness, and provides post-discharge health resource navigation support. The Assistant Program Director supports the Program Director in the overall administration and day-to-day operation of the ICR.

Requirements

Have an understanding, appreciation, and commitment to the philosophy and mission of Community Access.
Minimum of a bachelor’s degree in a related field.
Experienced working in a peer-led program.
Minimum 1 year management experience working in a social service or related setting.
Strong administrative and organizational skills.
Previous experience working with adults with psychiatric disabilities utilizing the recovery model.
A respect for, and high level of comfort around people experiencing psychiatric crisis.
Knowledge of and commitment to peer support.
Must be fingerprinted and cleared by the NYS Justice Center.
Ability to utilize critical thinking, problem-solving and de-escalation skills to assist with creating and maintaining an environment that promotes recovery.
Demonstrated leadership skills and ability to work as part of a team.
Excellent oral and written communication skills.
Ability to utilize various computer programs, specifically cloud-based databases, Microsoft Word, and Excel.
Be creative and flexible.
Show initiative and be responsible for follow through.
Ability to maintain confidential information, as related to position.

Nice To Haves

Master’s Degree.
Preferably 3 years management experience working in a social service or related setting, with people diagnosed with psychiatric disabilities and people struggling with substance use.
Peer identity/Lived experience with mental health services.
Bilingual Spanish-speaking.
Ability to speak other relevant languages.

Responsibilities

Support the Program Director in the overall administration and the day-to-day operation of the ICR.
Provide leadership, guidance and support.
Develop and implement policy and procedure.
Manage scheduling.
Oversee staff recruitment, training, supervision and evaluation.
Manage the physical plant.
Conduct quality assurance and quality improvement activities.
Handle internal and external reporting and billing.
Provide 24/7 on-call support on a rotating schedule shared with other program leadership.
Ensure screenings are conducted and Admission decisions are made within 24 hours of referral.
Ensure supervision meetings for direct service staff are conducted and documented weekly.
Ensure assessments and Service Plans are completed within 24 hours of admission.