Assistant Portfolio Director

Allied Universal•Sacramento, CA

17d

About The Position

The Assistant Portfolio Director – Training and Compliance is designated as a senior management level professional responsible for developing and maintaining all training, compliance, and safety programs across the client portfolio. This person is an internal and external point of contact for healthcare security training, compliance, and safety knowledge and expertise.

Requirements

Must possess one or more of the following:
Bachelor’s degree in criminal justice, business, or a related field with three (3) years of management experience in a high-volume workforce environment or service industry, including one (1) year managing training, compliance, or safety functions.
Associate’s degree in criminal justice, business, or a related field with five (5) years of management experience in a high-volume workforce environment or service industry, including two (2) years managing training, compliance, or safety functions.
High School diploma or equivalent with seven (7) years of management experience in a high-volume workforce environment or service industry, including three (3) years managing training, compliance, or safety functions.
Obtain and maintain local and/or state security-related license.
Valid driver’s license if driving an AUS company vehicle, or personal vehicle while conducting business.
Must be able to attend and complete a client facility and security department orientation upon hire.
Must be able to successfully complete the training requirements listed within the portfolio security training program.
Must be able to successfully participate in and pass less than lethal weapon and tools training and qualification courses, to include corresponding Instructor certifications, upon hire.
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS) within six (6) months of hire.
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program within six (6) months of hire.
Must be able to successfully complete International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program within six (6) months of hire.
Excellent oral and written communication skills; able to write informatively, clearly, and accurately.
Strong organizational and decision-making skills; must be able to assess, evaluate and direct situations effectively.
Strong understanding and practical knowledge of AUS training and training compliance standards and practices.
Strong understanding and practical knowledge of healthcare security industry standards pertaining to training and regulatory compliance.
Strong active listening skills.
Identify, analyze, and solve critical issues quickly and accurately, developing results-oriented solutions.
Mediate conflict with tact and diplomacy.
Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments or across the portfolio.
Strong ability to build and maintain productive partnerships with key contacts in various functions.
Ability to operate effectively in a primarily remote capacity.
Ability to work in a team-oriented environment and work independently.
Experience in hiring, training, developing, motivating and retaining quality staff.
Ability to maintain satisfactory attendance and punctuality standards.
Neat and professional appearance in accordance with set standards.
Ability to provide quality customer service with a friendly and professional demeanor.
Outstanding attention to detail.
Experience in training, safety programs, compliance, emergency preparedness, risk/vulnerability assessments, law enforcement liaising, or other functions of the security industry.
Experience with security technology systems including but not limited to CCTV, access control, panic/duress/intrusion alarms, or infant security.
Strong understanding and practical knowledge of applicable accreditation standards and regulations impacting security programs in a healthcare environment to include Centers for Medicare & Medicaid Services (CMS), The Joint Commission (TJC), Health Insurance Portability and Accountability Act (HIPAA), Emergency Medical Treatment and Active Labor Act (EMTALA), Occupational Safety and Health Administration (OSHA), and The National Fire Protection Association (NFPA).
Strong understanding and practical knowledge of local, state, and federal requirements for a contracted security force in a healthcare environment.
Ability to take initiative successfully, handle and prioritize completing multiple assignments, and effectively set and manage deadlines.
Proficient and fully functional in all Microsoft Office applications and able to effectively utilize all available office management technology.
Financial acumen, able to manage costs associated with but not limited to contractual staffing levels, non-billed overtime, turnover, and inventory (uniforms, equipment, etc.) across multiple client sites.
Able to use good independent judgement.
Ability to manage correspondence, discussions, and materials with discretion.
Ability to work in a dynamic and fast-paced environment and adapt quickly.
Be at least 25 years of age.

Nice To Haves

Prior security experience in a hospital setting.
Prior management or leadership experience in a hospital setting.
Prior military (honorable or other than honorable) or law enforcement experience.
College degree in Business Administration or a law enforcement-related field.
American Society of Industrial Security (ASIS) International Certified Protection Professional (CPP) certification.
International Association for Healthcare Security and Safety, Inc. (IAHSS) Supervisor Level Certification (CHSS).
International Association for Healthcare Security and Safety, Inc. (IAHSS) Certified Healthcare Protection Administrator (CHPA).
International Association for Healthcare Security and Safety, Inc. (IAHSS) Workplace Violence Prevention Certificate Program.
International Association for Healthcare Security and Safety, Inc. (IAHSS) Healthcare Security Safety Certificate Program.
Graduate of certified public safety academy (e.g., Law Enforcement, Firefighter/Paramedic, Corrections Officer).

Responsibilities

Training Program Management:
Take the lead in liaising with local AUS branch office stakeholders to coordinate new employee orientations (NEO), certification training, or other training support needs for the portfolio.
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security training programs.
Audit and drive security training practices across the portfolio to optimize effectiveness, efficiency, and compliance with regulatory standards.
Develop and maintain the portfolio security training and training folder program.
Establish contract-required training and screening elements for security personnel and ensure they have been met and maintained across all client sites.
Establish and maintain the portfolio Post Order standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates.
Conduct validation audits of employee specific training folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies.
Execute all training aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.
Facilitate workplace violence and de-escalation training, either in partnership with other instructors, or independently, for both client and AUS personnel.
Maintain subject matter expertise in applicable security related topics.
Provide subject matter expertise in the development of client policies and procedures related to the security program.
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of training programs.
Compliance Oversight:
Maintain constant awareness of changing regulatory requirements or standards and coordinate necessary revisions to the corresponding portfolio programs.
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security compliance programs.
Develop and maintain the portfolio compliance and compliance folder programs.
Conduct validation audits of employee specific compliance folders to ensure they are maintained and available for review by client, AUS, or regulatory and accreditation agencies.
Execute all compliance aspects (technical and managerial) of the security contract across portfolio locations, assigning tasks to the Portfolio Manager, Account Manager, and/or Assistant Account Manager.
Provide guidance on the procurement and maintenance of all security personnel equipment, inclusive of Personal Protective Equipment (PPE), to ensure compliance with industry and regulatory standards.
Inspect security personnel to ensure compliance with uniform and equipment standards and contractual requirements.
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of compliance programs.
Ensure all portfolio account management personnel comply with all applicable client policies, procedures, regulations, and guidelines.
Know, adhere to, and enforce standards as listed in the AUS Security Employee Handbooks.
Safety and Risk Management:
Liaise with the AUS Healthcare Vertical to share industry best practices for healthcare security safety programs.
Establish and maintain the portfolio Job Safety Analysis (JSA) and safety program standards, providing guidance to the Account Manager and/or Assistant Account Manager when conducting annual, or as needed updates.
Facilitate root cause analysis (RCA) meetings for all AUS employee workers compensation claims, near misses, use of force incidents, vehicle accident incidents, and any other adverse events and provide subject matter expertise.
Track and trend RCA data and establish actionable initiatives within the portfolio safety program to drive positive change and enforce a culture of safety.
Support the preparation of, and attend as directed, client site, service area, network and/or system level quarterly business reviews (QBR’s) and provide subject matter expertise or report on the status of safety programs.
Conduct or provide expert guidance on assessments including but not limited to the annual security survey and risk assessment, the annual workplace violence survey and risk assessment, security technology assessments, threat assessments, protective measure plans, vulnerability assessments, and staffing model assessments.
While on site, respond to and manage, as needed, critical and non-critical incidents including but not limited to fire, medical emergencies, bomb threats, infant abductions, combative persons, elevator entrapments, hazardous materials, alarm activations, facility lockdowns or restricted access events, or inclement weather with calm urgency, providing direction and guidance to security personnel and client stakeholders.
Leadership and Team Support:
Executes program directives given by the Portfolio Director.
Perform the duties of the Assistant Portfolio Director – Operations, Portfolio Manager, Account Manager or Assistant Account Manager as needed or additional duties as assigned by the Portfolio Director.
Provide feedback and recommendations to the Portfolio Managers for Account Manager candidate selection at their assigned client sites.
Act as the direct senior level management contact for the Portfolio Manager, Account Manager, Assistant Account Manager, Supervisors and/or Security Professionals for all matters pertaining to the portfolio training and compliance programs.
Act as a second level up management contact for the local, service area or network client leadership.
Identify and correct any account management training and compliance issues occurring or provide guidance to the Portfolio Manager regarding these issues.
Consult, educate, and provide recommendations to the Portfolio Managers by utilizing their training and compliance expertise and experience.
Support the coaching, counseling, recognition, and discipline of account management personnel.
Provide recommendations to the Portfolio Director, as needed or requested, for coaching, counseling, recognition, and discipline of the Portfolio Manager.
Provide recommendations to the Portfolio Director for completion of Portfolio Manager annual performance evaluations.
Support the Assistant Portfolio Director – Operations in the mentoring of the Portfolio Managers, Account Managers and Assistant Account Managers for professional development and succession planning.
Participate in virtual meetings with Portfolio Managers and/or account management personnel to build, cultivate, and lead a cohesive team of security leaders, driving client and AUS initiatives and sharing industry best practices.
Client and Stakeholder Engagement:
Attend and/or facilitate client and AUS meetings, including but not limited to weekly portfolio management meetings, monthly AUS Workplace Violence taskforce meetings, or others as assigned by the Portfolio Director.
Actively participate in industry-specific professional organizations such as complete International Association for Healthcare Security and Safety, Inc. (IAHSS).
Within reason, and without detriment to the assigned client, provide guidance to other healthcare accounts when requested.
Participate in regulatory surveys as needed in support of the Portfolio Manager or Account Manager or as requested by the client, acting as a secondary security representative.
Provide 24-hour response to the assigned client sites as needed, acting as a tertiary contact for emergencies and escalations.
Support the development of and provide guidance for the successful completion of client site service improvement plans (SIP’s).
Operational Support:
Conduct routine or event driven visits of all portfolio client sites.
Audit security logs prepared by Portfolio Managers and/or Account Managers and compile data/information for communication to client and/or AUS leadership teams or committees.
Testify in court or legal proceedings as required, providing accurate and objective accounts of incidents, investigations, and security operations.
Model a culture that upholds the Mission, Vision, and Values of AUS and Adventist Health.
Drive the delivery of department goals and objectives across the portfolio.
Maintain confidentiality of all employee information and data.