Assistant Pool Manager

Auberge CollectionCalistoga, CA
5h$30

About The Position

Solage seeks an Assistant Manager to oversee our Main Pool as well as an Assistant Manager to oversee our Adult Bathhouse Pool, overseeing the services needed for the business, our guests, and our colleagues by managing the daily operations of the Pool. With a core value of the selection, development and performance management of employees. In addition, they oversee the inventory and ordering of food and supplies, optimize profits and ensure that guests are satisfied with their dining experience. Assists Department Head with upkeep and maintenance of outlets and premises.

Requirements

  • Previous supervisory experience, preferably within a restaurant.
  • Strong leadership skills with an affinity for capacity development.
  • Excellent conflict resolution abilities.
  • Ability to work evenings, weekends, and holidays.

Responsibilities

  • Assists Department Head with supervising, leading, training, and mentoring the front of house team members.
  • Ensure proper and effective communication between front and back of house team members.
  • Ensures phone and online networks are up to date with closings, reservation times, etc.
  • Controls the reservation book and works with the restaurant host to manage seating charts and communication to the kitchen team members about daily reservations.
  • Assist Bar Supervisor with the ordering of beverages and monthly inventory of liquor, wine and beer.
  • Assist Department Head with ordering of supplies (linens, silverware, glass and china) and other items as deemed necessary.
  • Works with the Department Head to establish service guidelines and ensure consistency in training and execution of these guidelines.
  • Assists with the sequence of service manual and trains team members on policy/procedure, SOPs, POS system, opening & closing procedures and service and ordering etiquette.
  • Ensures guests are satisfied with their dining experience. If necessary professionally and appropriately react to resolve any and all guest concerns, with proper follow up.
  • Manages daily tip distribution, payroll, team member timekeeping, and POS system on a daily basis.
  • Provides support to line team members on the floor at all times.
  • Other duties as assigned.
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