Assistant Poker Manager

PENN Entertainment • Morgantown, PA

12d • $58,000

About The Position

This position is responsible for overseeing the poker room area, as well as any assigned table games activities. The Assistant Poker Manager is responsible for ensuring gaming activity within the assigned area is being conducted at the highest levels of integrity and professionalism and ensuring compliance of internal and external policies and procedures. Responsible for supervising and managing staff in the Poker area. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives. Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction. Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager. Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals. Overall responsible for the accountability of the chips, cards, and all other gaming equipment. Answers inquiries pertaining to Poker policies and services, and resolve occupants’ complaints while supporting all customer service programs. Responsible for directing and managing Poker tournaments. Ensures all established rules/regulations are followed throughout entire event by staff and players. May assist with registration of event. Ensures winners are calculated correctly. Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments. Works closely with the Operations Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility. Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances. Protects and preserves assets of the company. Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM. Maintains strict confidentiality in all departmental and company matters. Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix. May serve in the capacity as a Casino Operations Shift Manager in their absence

Requirements

• Bachelor's degree (B.A. / B.S.) from four-year college or university; or minimum of five years’ experience in a comparable Poker Operations leadership position; or equivalent combination of education and experience.
• Excellent skills in both written and oral communication.
• Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Poker operating systems.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Must have extensive knowledge of all Poker Operations.
• Flexible working all shifts including holidays, nights, weekends, and overtime as business needs dictate.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in English may also be required.
• Meet any credentialing requirements of the Pennsylvania Gaming Control Board.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Responsibilities

• Overseeing the poker room area, as well as any assigned table games activities.
• Ensuring gaming activity within the assigned area is being conducted at the highest levels of integrity and professionalism and ensuring compliance of internal and external policies and procedures.
• Supervising and managing staff in the Poker area.
• Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Ensures customer service standards are followed by all team members and addresses issues as they arise.
• Responsible for the overall achievement of department customer service goals.
• Overall responsible for the accountability of the chips, cards, and all other gaming equipment.
• Answers inquiries pertaining to Poker policies and services, and resolve occupants’ complaints while supporting all customer service programs.
• Responsible for directing and managing Poker tournaments.
• Ensures all established rules/regulations are followed throughout entire event by staff and players.
• May assist with registration of event.
• Ensures winners are calculated correctly.
• Responsible for working with Marketing to establish customer loyalty by creating Poker Room promotions and tournaments.
• Works closely with the Operations Shift Managers to implement and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
• Makes final decision on implementation and oversight of overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability for all areas of responsibility.
• Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
• Protects and preserves assets of the company.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.
• Complimentary privileges within prescribed limits in accordance with the approved Comp Matrix.
• May serve in the capacity as a Casino Operations Shift Manager in their absence
• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regard to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Benefits

• wellness programs designed to support our team members' financial, physical, and mental well-being
• day-one medical coverage
• 401(k) matching
• annual performance bonus
• Paid time off is earned according to the local policy and increases with the length of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees