Assistant PFS and Clinic Operations Manager

Doctors' Memorial Hospital•Perry, FL

About The Position

Provide leadership, supervision, management and planning for the PFS and non-clinical operations for all DMH clinics. Coordinates and supervises all patient accounting activities and scheduling procedures including pre-registration, registration, cash receipts and posting, billing, follow-up, up-front collections and outsourced operations to ensure timely and efficient processing of patient accounts in accordance with established policies and procedures. Ensure compliance with all federal and state regulations. Oversight of all hiring, onboarding, training, evaluation, and termination of PFS, patient access, and central scheduling staff. Establish communicate and monitor benchmarks for all staff. Provide feedback, training and corrective action as required per DMH policy. Establish and monitor billing and denial management queues. Ensure that patient billing and collection activities are carried out accurately and on a timely basis to ensure a constant, uninterrupted cash flow. Perform month-end close procedures, revenue cycle dashboards and other reports as requested by Sr. Leadership. Assist in developing, writing, training and revising all PFS, clinic scheduling policy, and procedures. Oversight and management of all outsourced projects. Prepares the fiscal budget for the Business Office and clinic scheduling departments and operates within the established budgets. Maintain knowledge of all federal and state regulations. Promotes good guest relations with the public, medical staff, and others. Monitors patient complaints and responds appropriately and on time. Coordinates with other departments as necessary. Complete ERA / EFT enrollments as required. Assist with monitoring of clinics and hospital chargemaster for accuracy and compliance. Assist with all revenue cycle initiatives Holds regular staff meetings /revenue cycle meetings. Other duties assigned.

Requirements

Bachelor degree in healthcare management / administration preferred.
Management experience in Rural Health Clinics and patient financial services required.
Minimum of 2 years leading revenue cycle management.

Responsibilities

Provide leadership, supervision, management and planning for the PFS and non-clinical operations for all DMH clinics.
Coordinates and supervises all patient accounting activities and scheduling procedures including pre-registration, registration, cash receipts and posting, billing, follow-up, up-front collections and outsourced operations to ensure timely and efficient processing of patient accounts in accordance with established policies and procedures.
Ensure compliance with all federal and state regulations.
Oversight of all hiring, onboarding, training, evaluation, and termination of PFS, patient access, and central scheduling staff.
Establish communicate and monitor benchmarks for all staff.
Provide feedback, training and corrective action as required per DMH policy.
Establish and monitor billing and denial management queues.
Ensure that patient billing and collection activities are carried out accurately and on a timely basis to ensure a constant, uninterrupted cash flow.
Perform month-end close procedures, revenue cycle dashboards and other reports as requested by Sr. Leadership.
Assist in developing, writing, training and revising all PFS, clinic scheduling policy, and procedures.
Oversight and management of all outsourced projects.
Prepares the fiscal budget for the Business Office and clinic scheduling departments and operates within the established budgets.
Maintain knowledge of all federal and state regulations.
Promotes good guest relations with the public, medical staff, and others.
Monitors patient complaints and responds appropriately and on time.
Coordinates with other departments as necessary.
Complete ERA / EFT enrollments as required.
Assist with monitoring of clinics and hospital chargemaster for accuracy and compliance.
Assist with all revenue cycle initiatives
Holds regular staff meetings /revenue cycle meetings.
Other duties assigned.