Assistant Personal Shopper Mat Leave Coverage @NET-A-PORTER

MR PORTER • New York, NY

3d • Hybrid

About The Position

NET-A-PORTER is the ultimate luxury fashion destination for women. Since 2000, it has offered customers a curated assortment of fashion, fine watches, jewelry and home décor, from the world’s most coveted brands. NET-A-PORTER creates unique experiences for its EIPs (Extremely Important People) with dedicated Personal Shoppers and invitation-only benefits. Through content, it provides expert styling advice, engaging storytelling and profiles incredible women via editorial vertical, PORTER. NET SUSTAIN, its product curation of consciously crafted luxury, supports customers to shop with a focus on conscious consumerism. NET-A-PORTER is part of LuxExperience, the leading digital, multi-brand luxury group. NET-A-PORTER are now seeking a talented Assistant Personal Shopper to join the team. Some of the essentials for you to know are: Location: Our New York Office Reporting into: Personal Shopping Assistant Manager Team size: approximately 40 Work model: 4 days in office, 1 day work from home Employment type: Fixed Term Contract (ending November 2026)

Requirements

• A flexible, positive, and proactive team player
• Previous experience in a retail, luxury, sales, or client service environment
• Strong organizational and problem-solving skills
• Excellent communication and interpersonal abilities
• A passion for luxury fashion and delivering exceptional client experiences

Responsibilities

• Provide administrative and operational support to designated Personal Shoppers.
• Assist with client communications and coordination to ensure a seamless service experience.
• Maintain and update customer profiles to support personalized product recommendations.
• Support Personal Shoppers by managing client requests during holidays or absences.
• Resolve daily order issues including returns, stock discrepancies, and delivery inquiries.
• Provide high-quality client service by responding to customer requests promptly and professionally.
• Process orders, pre-orders, and product reservations when required.
• Escalate customer complaints or potential lost sales to the Personal Shopper or manager when necessary.
• Conduct ad-hoc stock searches and monitor availability of key products.
• Support Personal Shoppers with stock requests for internal and external client appointments.
• Check stock levels and coordinate consignment deliveries for key clients.
• Arrange product samples to be sent to the head office in Westfield when required.
• Assist with creating personalized client emails featuring product images, details, and pricing.
• Help communicate the benefits of the Personal Shopping service to new or unengaged customers.
• Support follow-up communication with clients via email or phone.
• Maintain and update customer lists and client outreach records.
• Assist with the setup, participation, and breakdown of client events.
• Support the preparation and organization of EIP fitting rooms for client appointments.
• Build strong relationships with internal teams to ensure prompt resolution of issues.

Benefits

• Besides a competitive salary, we offer:
• 401(k) plan that both you and the company contribute to
• A portal with an array of discounts on things like theme park and cinema tickets
• Our famous staff discount along with exclusive staff sales
• Medical, Dental and Vision insurance
• Commuter benefit and flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees