Assistant Personal Care Director

StoryPoint•Middletown, KY

14d

About The Position

Assistant Personal Care Director StoryPoint Middletown Shift Hours: 11am - 7pm Position Summary: The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.

Requirements

Prior experience in Senior Living preferred
Supervisory experience required
Strong problem-solving and critical thinking skills
Proven high performer with excellent organization and communication skills
Strategic business and competitor knowledge
Strong client relationship management
High performance under pressure
Effective planning and prioritization
Team building and conflict management
Open, clear, and frequent communication
Willingness to embrace change and learn from experience
Culturally competent and inclusive team player
Ability to navigate organizational structure and compliance
Honest, courageous communicator

Responsibilities

Manage, support, and be accountable for your care teams performance
Ensure appropriate care is provided at the right cost with the right staffing
Set clear expectations, offer regular feedback, and support staff development
Provide high-quality care and maintain clear, consistent communication with families
Foster relationships with internal and external partners (e.g., skilled care providers)
Promote and lead according to the organizations care standards
Provide and retain signed Client Rights documents in client records
Complete competency checks for care staff before service delivery
Maintain accurate client records for a minimum of 7 years
Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
Review incident reports and determine necessary actions or assessments
Handle contracts, billing, A/R, and long-term care insurance processing
Coordinate referrals for home care, hospice, and pharmacy services
Communicate emergency policies and keep staff informed
Contribute to overall organizational improvement
Be available for flexible scheduling, including on-call, weekends, and holidays
Perform other duties as assigned