Assistant Patient Administration Manager

Star Sleep, LLC • Irving, TX

5h • Onsite

About The Position

Star Sleep & Wellness is growing!

We are looking for a full-time Assistant Patient Administration Manager for the front desk at our Irving location.

Requirements

• Leadership & Team Management: Experience supervising administrative teams and providing coaching and mentoring.
• Training & Development: Skilled in onboarding and ongoing staff training; ensuring compliance and consistency.
• Operational Knowledge: Proficiency in front office workflows, scheduling systems, and managing high-volume periods.
• Communication Skills: Strong verbal and written communication for team engagement and issue resolution.
• Problem-Solving: Ability to prioritize tasks, make decisions, and escalate issues appropriately.
• Flexibility & Travel: Willingness to rotate across multiple locations and adapt to changing priorities.

Nice To Haves

• Background in healthcare administration or multi-location operations.
• Internal hire before looking external.

Responsibilities

• Coordinate with Director on daily priorities and updates.
• Assist Director with New-Hire training process Assist, Incentive ideas and gifts, Planning birthday celebrations and décor setup (support Director Assistant as they lead this).
• Participate in weekly Front Administration leadership meetings and 1:1s.
• Conduct observations and provide feedback to Director.
• Gather feedback/observations for SWOT analysis for Director.
• Help draft huddle notes for weekly meetings and mini huddles.
• Rotate leading team huddles; develop ideas, themes, and prizes.
• Assist in 30-60-90-day new hire meetings with feedback and observations.
• Monitor training progress and compliance with policies across locations.
• Supervise administrative staff and oversee daily workflows.
• Escalate behavioral concerns or issues to Director.
• Act as primary point of contact for Front Administration team; escalate issues to VP, if needed.
• Provide leadership presence by rotating locations and maintaining visibility.
• Set and follow rotation travel schedule to cover region consistently.
• Coach, mentor, and provide real-time guidance and feedback to team members.
• Advise on handling challenging patient walk-ins.
• Maintain proficiency in front-related tasks to provide coverage when team members are out.
• Monitor daily task volumes to ensure team metrics are met.
• Assist with seat coverage during high-volume periods or when multiple team members are out.
• Assist in overseeing Remote Assistants (RA) and RA training.
• Support specialist front team members with training to prevent stress or delays.
• Continue leading team huddles and maintaining engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed