Assistant Parts Manager - BMW of Tigard

Holman•Tigard, OR

13d•$69,640 - $99,230

About The Position

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. BMW of Tigard is currently seeking an Assistant Parts Manager to join their team! The Assistant Parts Manager is responsible for supporting the Service Manager with all aspects of the parts department operations, including inventory management, wholesale efforts, personnel and profitability of the Parts Department. As such, the assistant manager controls a major portion of the dealership's investments and, through availability, influences the capability of the Service Department to provide service. The Assistant Parts Manager will work closely with the Service Manager on the Parts department strategy and is responsible for recruiting, training, leading and, when necessary, disciplining and terminating employees working in the department.

Requirements

High School graduation or equivalent
5 + years of Parts Counter experience required, previous management experience preferred

Responsibilities

Provide exceptional service to all customers and vendors.
Process customer orders and recommend additional related repair items.
Gain superior product knowledge and understanding of vehicle components to effectively help customers.
Assist with daily inventory, receiving, stocking and shipping.
Maintain perpetual inventories, optimizing parts fill rate and reducing obsolescence to a minimum.
Help maintain cleanliness and professional appearance of the service counter, work area and stockroom.
Maintain records of time, expenses and materials.
Develop merchandising and contact systems to aggressively promote sales to all markets and customers.
Develop systems that encourage use of the dealership Parts Department by outside purchasers.
Define and use a rational but flexible stock ordering procedure.
Develop systems for proper, reasonable stocking of parts.
Develop systems to minimize the "at counter" time of technicians.
Develop guidelines for "at counter" treatment of customers.
Supervise department housekeeping, maintenance and safety.
Establish department's sales policies and procedures.
Monitor the accounting and inventory records and reports and ensure department profitability.
Forecast parts sales, gross profit and expenses monthly and annually; review the Daily Operations Control document daily.
Maximize gross profit by effective ordering of parts to ensure maximum parts return allowance.
Understand and use the principles of pricing, availability, shipping, return and credit policies.
Prepare stock orders and complete paper flow accurately and on time.
Return parts appropriately and within return policy guidelines.
Maintain close control of departmental costs.
Understand the importance of turnover and maintain an appropriate balance of fast/slow moving parts to enable desired turnover.
Maintain and accurately use purchase order system.
Maintain communications with Office Manager to ensure efficient practices for billing, costing, discount procedures, etc.
Supervise an annual and complete inventory.
Develop procedures for theft control.
Seek more efficient means of operation and implement or sell them to management.
Use automated inventory control system that is adequate for satisfactory control of parts in the dealership.
Periodically studies inventory levels with automated assists and adjust accordingly.
Be familiar with concepts of economic order quantities, various return policies, parts warranties, etc.
Work with foreman and other managers to ensure smooth transfer of an ample quantity of parts and keep advised of critical shortages and back orders when necessary.
Develop systems for back-order control and customers follow up and maintain liaison with the manufacturer to know what is happening concerning parts business.
Handle internal and external customer requests promptly and make sure of proper selection of parts.
Recommend related parts while customer is at counter as appropriate.
Handle telephone orders promptly and courteously