Assistant Parts Manager - Tolleson, AZ

Velocity Vehicle Group•Tolleson, AZ

14d•$70,000 - $100,000

About The Position

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture! What You’ll Do: The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This dynamic position involves financial responsibilities such as controlling negative on-hand reports, reconciling parts sold but not posted, and issuing credits for returned parts. Additionally, the Assistant Parts Manager contributes to efficient departmental operations by monitoring inventory levels, and developing strategies for enhanced efficiency. The Assistant Parts Manager is also dedicated to maintaining excellent customer service standards, resolving complaints promptly, fostering teamwork with other departments, and cultivating positive relationships with vendors.

Requirements

High school diploma or the equivalent
Five (5) or more years’ experience in heavy duty truck parts is preferred
Supervisory experience
Excellent customer service skills
Strong communication skills
Sales experience preferred
Managerial skills experience
Must exhibit teamwork qualities
Shows Initiative
Strong verbal and writing skills
Computer proficiency and accounting skills
Professional personal appearance

Responsibilities

Controls negative on hand report
Reconciles parts sold but not posted
Issues credits for returned parts
Sends return parts to vendors to obtain credit
Issues Return Goods Memo
Assists in running department efficiently
Identifies and classifies CORE parts that are difficult for others
Assists in monitoring and maintaining current levels of inventory
Assists in developing strategies for more efficient operations
Assists in supervising reconciliation of cashier drawers and petty cash
Assists in monitoring and adjusting inventory to minimize obsolescence
Supervises back counter personnel
Motivates, trains, schedules, evaluates, coaches and counsels employees
Communicates job expectations and monitors progress
Appraises and reviews job contributions
Conducts meetings with employees to discuss activities and problems
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Enforces policies and procedures
Maintains excellent customer service standards
Communicates customer service standards to department personnel
Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
Strives for harmony and teamwork with all other departments
Maintains excellent rapport with vendors