Assistant Parts Manager - Tolleson, AZ
About The Position
The Assistant Parts Manager plays a pivotal role in supporting the Parts Manager by overseeing sales policies and procedures and assuming responsibilities in the Manager's absence. This dynamic position involves financial responsibilities such as controlling negative on-hand reports, reconciling parts sold but not posted, and issuing credits for returned parts. Additionally, the Assistant Parts Manager contributes to efficient departmental operations by monitoring inventory levels, and developing strategies for enhanced efficiency. The Assistant Parts Manager is also dedicated to maintaining excellent customer service standards, resolving complaints promptly, fostering teamwork with other departments, and cultivating positive relationships with vendors.
Requirements
- High school diploma or the equivalent
- Five (5) or more years’ experience in heavy duty truck parts is preferred
- Supervisory experience
- Excellent customer service skills
- Strong communication skills
- Sales experience preferred
- Managerial skills experience
- Must exhibit teamwork qualities
- Shows Initiative
- Strong verbal and writing skills
- Computer proficiency and accounting skills
- Professional personal appearance
Responsibilities
- Controls negative on hand report
- Reconciles parts sold but not posted
- Issues credits for returned parts
- Sends return parts to vendors to obtain credit
- Issues Return Goods Memo
- Assists in running department efficiently
- Identifies and classifies CORE parts that are difficult for others
- Assists in monitoring and maintaining current levels of inventory
- Assists in developing strategies for more efficient operations
- Assists in supervising reconciliation of cashier drawers and petty cash
- Assists in monitoring and adjusting inventory to minimize obsolescence
- Supervises back counter personnel
- Motivates, trains, schedules, evaluates, coaches and counsels employees
- Communicates job expectations and monitors progress
- Appraises and reviews job contributions
- Conducts meetings with employees to discuss activities and problems
- Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
- Enforces policies and procedures
- Maintains excellent customer service standards
- Communicates customer service standards to department personnel
- Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
- Strives for harmony and teamwork with all other departments
- Maintains excellent rapport with vendors
Benefits
- Fantastic Culture
- 401k + match
- Health, Dental & Vision Insurance + HSA & FSA
- Employer paid Life Insurance
- Paid Vacation Days
- Sick Leave
- Company perks such as employee discounts, company events and training programs
- Excellent Training and Career Advancement Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
11-50 employees
