ASSISTANT OPERATIONS MANAGER

Pivot Parking LLC•Miami, FL

About The Position

The Assistant Manager supports the Operations Manager in overseeing the daily operations of a parking facility. This role involves supervising staff, ensuring customer satisfaction, managing financial transactions, and maintaining the safety and efficiency of the parking operations. The Assistant Manager also helps in planning and implementing improvements to enhance service delivery and operational performance.

Requirements

High school diploma or equivalent required; associate’s or bachelor’s degree in business management, hospitality, or a related field preferred.
Minimum of 2-3 years of experience in parking facility management or a related field, with supervisory experience preferred.
Strong leadership, communication, and interpersonal skills.
Proficiency in using parking management software and basic office software (e.g., MS Office).
Familiarity with parking facility operations, customer service practices, and financial management.

Nice To Haves

Relevant industry certifications (e.g., Certified Parking Professional) are a plus.

Responsibilities

Assist in managing the day-to-day operations of the parking garage, including opening and closing procedures.
Supervise and coordinate the activities of parking attendants, cashiers, and maintenance staff to ensure efficient operations.
Monitor the condition of the parking facility, including cleanliness, equipment functionality, and safety compliance. Report maintenance issues and coordinate repairs as needed.
Address customer inquiries, concerns, and complaints promptly and professionally to ensure a high level of customer satisfaction.
Oversee the collection and reconciliation of parking fees, ensuring accurate and secure handling of cash and credit card transactions.
Assist in preparing daily, weekly, and monthly financial reports, including revenue summaries and expenditure reports.
Help manage the facility’s budget, including monitoring expenses and identifying opportunities for cost savings.
Provide training and development for new and existing staff members to ensure they are knowledgeable and capable in their roles.
Assist in conducting performance evaluations for staff, providing feedback and identifying areas for improvement.
Help in creating and managing staff schedules to ensure adequate coverage during peak and off-peak hours.
Ensure compliance with all relevant laws, regulations, and company policies, including safety and environmental standards.
Conduct regular safety inspections of the facility and equipment.
Implement corrective actions as necessary to address safety hazards.
Assist in developing and implementing emergency response plans and procedures. Coordinate drills and training sessions.
Foster positive relationships with customers, local businesses, and community members to enhance the facility’s reputation and customer base.
Collect and analyze customer feedback to identify areas for service improvement and implement changes accordingly.
Assist in managing parking management systems, including automated payment machines, access control systems, and surveillance equipment.
Ensure that all technology systems are functioning properly and coordinate repairs or upgrades as necessary.
Analyze operational data to identify trends, monitor performance, and recommend improvements.
Collaborate with the Parking Garage Manager to develop and implement strategies for operational improvement and increased efficiency.
Assist in planning and executing special projects, such as facility upgrades, marketing initiatives, and service expansions.
Support marketing efforts to promote the parking facility, including coordinating with local businesses and community events.
Help develop and implement customer loyalty programs and promotions to attract and retain customers.
Prepare and submit regular reports on operational performance, financial metrics, and customer feedback.
Maintain accurate records of all financial transactions, maintenance activities, and staff performance.
Assist the Parking Garage Manager with special projects and assignments as needed.
Stay current with industry trends and best practices. Participate in training and professional development opportunities.