Assistant Operations Manager

JX Truck Center•Fox Crossing, WI

About The Position

The Assistant Operations Manager plays a crucial role in coordinating and managing all operational activities to ensure the branch operations meet the company's objectives in customer service, safety, image, and profitability. The Assistant Operations Manager contributes to organizational success through strategic leadership and effective communication to drive operational excellence and customer service.

Requirements

Bachelor's degree or an equivalent combination of education & experience.
A minimum of five years of operations experience in a retail setting.
Supervisory skills include coaching, training, and motivating subordinates to reach established department goals.
Ability to manage and prioritize multiple projects that impact all areas of the business.
Verifiable analytical skills and experience in making sound business decisions.
Strong communication and interpersonal skills to deal with customers, employees, and vendors.
Intermediate computer experience, including collaborative software applications

Responsibilities

Ensure team members uphold integrity in line with company values.
Execute company initiatives to enhance customer service.
Prioritize obligations to co-workers, customers, and vendors.
Be accountable for fixed operations' performance (parts, service, body shop).
Collaborate with key team members to ensure high-quality results and customer satisfaction.
Make sound business decisions.
Partner with Human Resources to recruit, develop, and retain exceptional associates.
Assist in resolving challenges and seizing opportunities.
Drive accountability and continuous improvement in knowledge and skills.
Effectively manage relationships with employees, customers, suppliers, and vendors.
Cultivate a relationship-based, family-driven culture whereby associates, customers, and suppliers are able to contribute to their maximum potential.
Constantly seek opportunities to improve operational processes, customer service, and branch profitability.
Generate and share innovative ideas across the organization.
Review daily performance of the branch operations.
Perform financial analysis, establish annual budgets, and develop marketing plans.
Appropriately manage customer, supplier, and vendor interactions.
Ensure effective teamwork among branch personnel.
Hire, train, lead, and monitor the performance of the branch operational activities..
Resolve customer complaints and associate issues.
Stay abreast of federal, state, and local regulations affecting operations.
Ensure compliance, including hazardous waste disposal and OSHA Right-to-Know regulations.
Provide necessary training on regulations and ethical practices.
Adapt to the evolving needs of the organization and undertake additional responsibilities as required, reflecting our commitment to flexibility and responsiveness in meeting business objectives.