Office - Assistant Operations Manager

SSA Group • Tulsa, OK

5d

About The Position

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused. We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey. Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.
Position Title: Assistant Administrative Operations Manager
Reports to: Administrative Operations Manager

Requirements

• Developing interpersonal and communication skills, including the ability to articulate to our client, General Manager and HQ personnel.
• Developing leadership skills with an understanding of the importance of team building/development, while fostering partnerships.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, organizational and analytical skills.
• Demonstrates the ability to remain flexible in a fast-paced environment.
• Computer knowledge and skill level for basic office functions.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.
• Five years cash handling experience a must.
• All education backgrounds accepted, must be 18 or older.

Nice To Haves

• Two years administrative and/or Cash Room experience preferred.
• ServSafe or Food Handling Certified a plus.

Responsibilities

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Participates in oversight of new employee orientation inclusive of cashier & applicable position training, audits and all concessions, catering, and retail cash procedures in relation to cash management or as delegated by direct report.
• Communicates quickly and effectively with SSA HQ Team, Director of Audits and Controls, Revenue Reporting Manager, and Management team onsite.
• Remains knowledgeable of and supervises in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a working knowledge of company policies and procedures.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
• Assist employees with day-to-day needs (i.e., uniform/badge replacements, paycheck inquiries, resetting Toast logins, etc.).
• Help grow retention/engagement programs in unit.
• Recruit & hire for new talent, onboard and train new team members.
• Assist in the planning of staff socials/volunteer outings/all-staff meetings
• Uphold compliance with State and Federal law, including but not limited to paperwork compliance and labor laws (including updated postings of labor law posters) – maintain knowledge through proactive research and utilizing resources at HQ as necessary
• General upkeep of the People office (organization of filing cabinets, maintain copies of all applicable forms, maintain badge supplies, timely filing, locking the filing cabinet/logging off the computer each night).
• Maintains a secure and safe cash room, managing limited access to only approved personnel by the GM of the location.
• Issue and check-in banks, ensuring sufficient paperwork and daily closing sheets are turned in.
• Manage cash pick-ups, change orders, counting of daily receipts, pulling/closing banks, and resolving discrepancies.
• Contact vendors to reconcile invoice discrepancies, shortages, over shipments or to arrange for emergency shipments or requisitions.
• Ensures all HQ reporting and daily cash office operations are overseen and met by Cash Manager and office team.
• Responsible for supporting all major reporting including, but not limited to the Gross Sales Report, OFR, Trial Balance Reports, and Sales by Stand.
• Support implementation of operational systems, processes and policies in support of organizations mission, business needs, client & SSA expectations.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every employee, guest and client.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• In the absence of Unit Controller and in times of need assists the business in the performance of their duties.
• Provides branch administrative support in the form of answering telephones and word processing.
• Supports onsite Management team in all administrative duties: training programs, progressive documentation, uniform inventory, and unit communication as necessary.
• Responsible for understanding, navigating and communicating all functionality, needs and maintenance related to the P.O.S. and cash flow systems.
• Establishes and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Supports unit in being an example for Company & Partner guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Partnership in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.
• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

Benefits

• Eligible for overtime pay.
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts at applicable locations.
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Tuition Discount through Partnership College.
• Up to 8 hours of Bereavement Leave
• Holiday pay of 1.5× the regular rate is provided for hours worked on Christmas Day and Thanksgiving Day.
• Paid sick leave is provided in accordance with applicable state and local laws. Accrual rates, caps, and usage rules vary by location.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees