Assistant Operations Manager

Legends Global•Syracuse, NY

25d•$60,000 - $70,000

About The Position

As an Assistant Operations Manager at The Oncenter and Empower FCU Amphitheater at Lakeview, you will be responsible for directing and overseeing all Operations functions, including maintenance, event set up and tear down, public safety, and custodial services.

Requirements

Associate’s Degree; or Five years of experience in the event/operations industry; or Equivalent combination of education and experience.
Exceptional interpersonal, organizational, written, and verbal communication skills.
Excellent organizational skills and ability to effectively handle and prioritize multiple tasks.
Proficient in Microsoft Office; able to learn and apply computer systems quickly and efficiently.
Ability to effectively schedule, motivate, and supervise staff.
Supervisory experience required.
Remain flexible and adjust to situations as they occur.
Demonstrate problem-solving and communication skills.
Ability to work under limited supervision and to interact with all levels of staff including management.
Strong analytical, critical thinking and problem-solving skills.
Strong ability to adapt to changes, work effectively under pressure and produce accurate results in a face-paced environment.
Ability to work long and irregular hours that may vary due to functions and may include days, evenings, weekends, and holidays.
Must be able to walk/stand/sit for long periods of time.
You may be required to work both indoors and outdoors as required.
Must have the physical ability to maneuver around facility(ies), at times, walking and/or standing up to 8-10 hours daily.
This position may be exposed to adverse conditions such as loud noises, pyrotechnics, etc.

Responsibilities

Direct, supervise, and schedule all aspects of operations including building and grounds (through appropriate county offices), maintenance, technical services, event operations, conversion and room setup including ADA compliance, public safety, and custodial services.
Plan, organize, and coordinate all daily operational activities to ensure the venue’s readiness for events.
Ensure smooth event operations, addressing any on-site issues promptly to maintain service quality and safety.
Supervise, train, and evaluate departmental staff, fostering a culture of safety, teamwork, and accountability.
Participate in regular staff meetings to review event plans, schedules, and performance updates.
Order, direct, and follow up on work orders for repairs of the physical property and grounds of our venues.
Coordinate the operations activities with other departments and event-related contractors to ensure facility readiness and smooth operation of events.
Implement and update venue rules, regulations, policies, and procedures.
Provide clear, concise, and timely communication of directives to other departments.
Ensure the Operations Department receives pertinent information for the most effective use of the venue and staffing.
Assists the Director in the preparation of the Annual Operating Budget and recommends a capital budget for 1-year and 5-year long-range repairs and improvements to the facility.
Assists the Director with requisitions of equipment and supplies within budget guidelines.
Provides yearly inventory of all equipment.
Oversee coordination of the maintenance of the venues, systems, equipment, and vehicles in conjunction with appropriate County departments.
Know and ensure all laws, codes, ordinances, policies, procedures, Risk Management, safety precautions, rules/regulations, and emergency procedures are followed.
Develop policies and procedures to ensure best practice of compliance with laws, regulations, and company standards.
Investigate, analyze, and resolve operational problems and complaints.
Conduct periodic staff meetings to discuss procedures, problems, and policy changes.
Serves as MOD (Manager on Duty) as required.
Other job duties as assigned.