Assistant Operations Manager | Full-Time | PPL Center

Oak View Group•Allentown, PA

3d•$43,888

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview The Assistant Operations Manager directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Sr. Event Manager and the Event & Guest Services Manager. This role pays an annual salary of $43,888.00 Benefits for Full-Time roles: Health, Dental and Vision Insurance, 401(k) Savings Plan, 401(k) matching, and Paid Time Off (vacation days, sick days, and 11 holidays). This position will remain open until April 3, 2026.

Requirements

High school diploma or equivalent.
2-4 years’ experience in an operations position in an arena, convention center, public assembly facility or similar location; with knowledge of set up/housekeeping and event coordination.
An advanced degree in Facility Management or related field may be substituted for years of experience.
Basic computer skills in a Windows format including typing, data entry and email.
Ability to effectively lead a team and manage in a fast paced, high pressure environment.
Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
Forklift certification or ability to acquire within 90 days of employment.
Possess superior interpersonal, communication, and leadership skills.
Ability to communicate clearly and concisely in the English language, both orally and in writing.
Self-motivated and excellent organizational skills.
Possession of a valid Driver’s License preferred.
Ability to work independently and as part of a team.
Ability to work long hours including a varied schedule of days, nights, weekends and holidays.

Nice To Haves

Advanced computer skills and experience with MS Word, Outlook, Excel preferred.
Knowledge of OSHA standards/requirements; OSHA 10 certification preferred.
Possession of a valid Driver’s License preferred.

Responsibilities

Assume management responsibility for all services and activities involved in the operations of all venue and exhibition & convention spaces.
Assume management of full-time and part-time Operations Supervisors and changeover crews to complete event conversions in a timely manner.
Interview, select, train, coach, evaluate, and discipline part time staff.
Position will deliver a termination with approval.
Provide staff training for all employees and temporary workers.
Deliver and follow up on Performance Improvement procedures on a timely basis.
Ensure staff is working safely and are aware of proper safety guidelines.
Lead/coordinate staff training and safety programs.
Mentor/coach employees to correct deficiencies; present/discuss discipline and termination procedures in a timely fashion, work with Human Resources as required.
Assist or lead planning, directing, coordinating and review of work plans for facility operations.
Review and understand event documents to forecast staffing and equipment needs for all arena events.
Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials and supplies; monitor and approve expenditures and implement adjustments as necessary within assigned responsibilities.
Provide recommendations/improvements.
Oversee, monitor changeover and housekeeping crews, provide team support as required.
Schedule appropriate changeover and housekeeping crew for a large group of employees accurately and efficiently and adjust/notify employees of updates/changes as necessary.
Maintains departmental equipment; notify Sr. Operations Manager when repairs are needed.
Provide excellent customer service to internal and external clients to provide a positive employee climate.